In mybookHealth Collection (edit)
Added to your health collection.
Removed From mybook!

We took this business out of your health collection.

Vision Source Willowbrook

17282 State Highway 249,

Houston, TX 77064

Other Locations »

(281) 677-3352

Add to mybook

This listing has been
added to mybook.

This listing has been
removed from mybook.

Business Details

Signature Eye Care for The Whole Family
Social Links:
Visit Facebook Page
Hours:

Regular Hours

Monday - Friday: 9:00am - 8:00pm<br>Saturday: 9:00am - 6:00pm

General Info:
The independently owned and operated Vision Source® Signature Eye Care center has it all, from comprehensive eye health exams to the latest trends in fashion eye wear. Our Optometrist are dedicated to serving your eye care needs promptly and professionally. As part of North America’s premier network of private practice optometrists, our office is able to provide each patients eye health care utilizing the latest technology and progressive optometric procedures. Our office is owned and operated by a doctor of optometry, meaning your entire experience - from exam through fitting of glasses or contacts – take place under the supervision of your family eye physician.
Services/Products:
The independently owned and operated Vision Source® Signature Eye Care center offers advanced eye health services utilizing state-of-the-art technology, from comprehensive eye exams to the latest trends in fashion eye wear coupled with unmatched personal care, management, and treatment of: • Glaucoma • Cataracts • Macular Degeneration • Diabetic Eye Disease • Dry Eye • Eye Infections • Eye Injuries
Brands:
Vision Source® Signature Eye Care doctors offer and prescribe high quality products from several of the most sought-after vision care brands, including: • Crizal® • Varilux® • Dailies® • Transitions® • CooperVision® • Acuvue® • Bausch & Lomb® • Coach® • Gucci® • Prada® • Nike® • Calvin Klein® • Oakley® • Maui Jim® • RayBan® • Costa Del Mar®• Note: Each office is independently owned and operated, not all brands may be available.
Payment method:
amex, discover, visa, master card
Neighborhoods:
Willowbrook Mall, Willowbrook
Amenities:
Our Vision Source® Signature Eye Care practice offers advanced eye health services, state-of-the-art technology, high-quality vision products, and unmatched personal care.
Languages:
Hindi, Spanish, Urdu
Accreditation:

American Optometrist Association

Categories:
Eyeglasses, Optical Goods, Contact Lenses, Opticians, Optometric Clinics, Optometrists

More »

Less »

Reviews

Review this business:
Click to Rate
Share Review

Like this review? Share it on your social network to get the word out!

Updated: 6/11/2015
Overall
Family Eye/Vision Source Willo...

Family Eye/Vision Source Willowbrook’s level of customer service continues to decrease. I went there about 5 minutes before time to close for a minor eyeglass adjustment in August 2012. Their employee Robin, went into the back room, and threw a temper tantrum by throwing things and fussing/mumbling out loud. She obviously forgot the entire back wall was clear glass and it was in clear view of customers.

Robin returned to the front of the store like nothing was wrong, but her face was red. I asked her if I upset her, she responded no. Obviously, she forgot customers could see her through the glass. Robin and Rose try to be helpful and will put on a good game face until you have problems with your glasses. I spent nearly $1,000.00 there and I've been a customer over 15 years (appx). I called the office manager the next day named Jennie who pretended to be helpful upon the first complaint; obviously, Jennie stands behind her employees. Everything rises and falls on MANAGEMENT.

On a subsequent visit to pick up the lens (they had the lens re-made by moving the prescription upward to my focal point), Robin asked me to give Vision Source another try to gain my business back. However, on the next visit to attempt to have my re-made glasses re-checked, Robin returned my glasses with hand-palm and finger grease smudges on it. I told her I had just cleaned my glasses before going there that evening. Rose attempted to clean the lens once. Some oil streaks were still on the lens, by the second time, Rose bluntly told me nothing was there. I could see the appx. 1/8" round globs of something stuck on there. Robin told me nothing was there; Robin basically told me that I was LYING, so I left once again in disbelief.

By the second complaint, the office manager Jennie, told me that sometimes people have personality clashes. How is essentially calling a customer a lie about unclean eyeglass lens a personality clash? I do not plan to spend my money there EVER AGAIN.

Was this helpful?Yes
|
Flag Abuse
claimed iconBusiness Response.04/08/2015

Dear patient, we are tremendously sorry for the problems that you had at our practice. Please know that we have a new staff and manager, and although that cannot change the past, we hope that you will reconsider going to our location. You can see more recent reviews here: https://plus.google.com/u/0/b/108090875297539669560/+Visionsource-willowbrook/about

This listing has been claimed by a business representative.
More About the Business
Ad Banner
"Extraordinary Eye Care Provided by Extraordinary Eye Care Professionals"
Send to Phone
Vision Source Willowbrook

17282 State Highway 249HoustonTX 77064

(281) 677-3352

Send this business listing as a text message to a mobile phone.

Cancel

Your text message was sent.

To opt out at anytime, send the word STOP to YP411.

To get a help message, send the word HELP to YP411.

There was an error sending your text.

Please try again.

Terms: The recipient of this text message may incur charges depending on their wireless carrier. Not all carriers are currently supported.

E-Mail
Message Business

What would you like to know?

Cancel

Sorry!

We were unable to send your message. Please try again later.

Add a Photo
Vision Source Willowbrook

17282 State Highway 249HoustonTX 77064

(281) 677-3352

  • Photos should be in .gif, .jpg, or .png format
  • Photos should represent this business (ex. storefront, interior, services/amenities offered, etc.)
  • Photos must not be of an objectionable nature (offensive, profane, pornographic, obscene, etc.)
  • All photos submitted are subjected to YP Terms of Service
Add a New Collection
Oops! There was a problem saving the new custom collection.
Please try again.
Collection Name cannot be empty
Upload a Photo
(optional)

Remaining Characters: 100

Remaining Characters: 500

Cancel
Save
We just redesigned yp.com! Do you like it?
× Not a Fan

× Thank You!

Feedback