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Vision Source Willowbrook

17282 State Highway 249,

Houston, TX 77064

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(281) 677-3352

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Business Details

Signature Eye Care for The Whole Family
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Regular Hours

Monday - Friday: 9:00am - 8:00pm<br>Saturday: 9:00am - 6:00pm

General Info:
The independently owned and operated Vision Source® Signature Eye Care center has it all, from comprehensive eye health exams to the latest trends in fashion eye wear. Our Optometrist are dedicated to serving your eye care needs promptly and professionally. As part of North America’s premier network of private practice optometrists, our office is able to provide each patients eye health care utilizing the latest technology and progressive optometric procedures. Our office is owned and operated by a doctor of optometry, meaning your entire experience - from exam through fitting of glasses or contacts – take place under the supervision of your family eye physician.
The independently owned and operated Vision Source® Signature Eye Care center offers advanced eye health services utilizing state-of-the-art technology, from comprehensive eye exams to the latest trends in fashion eye wear coupled with unmatched personal care, management, and treatment of: • Glaucoma • Cataracts • Macular Degeneration • Diabetic Eye Disease • Dry Eye • Eye Infections • Eye Injuries
Vision Source® Signature Eye Care doctors offer and prescribe high quality products from several of the most sought-after vision care brands, including: • Crizal® • Varilux® • Dailies® • Transitions® • CooperVision® • Acuvue® • Bausch & Lomb® • Coach® • Gucci® • Prada® • Nike® • Calvin Klein® • Oakley® • Maui Jim® • RayBan® • Costa Del Mar®• Note: Each office is independently owned and operated, not all brands may be available.
Payment method:
amex, discover, visa, master card
Willowbrook Mall, Willowbrook
Our Vision Source® Signature Eye Care practice offers advanced eye health services, state-of-the-art technology, high-quality vision products, and unmatched personal care.
Hindi, Spanish, Urdu

American Optometrist Association

Eyeglasses, Optical Goods, Contact Lenses, Opticians, Optometric Clinics, Optometrists

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Updated: 6/11/2015
Family Eye/Vision Source Willo...

Family Eye/Vision Source Willowbrook’s level of customer service continues to decrease. I went there about 5 minutes before time to close for a minor eyeglass adjustment in August 2012. Their employee Robin, went into the back room, and threw a temper tantrum by throwing things and fussing/mumbling out loud. She obviously forgot the entire back wall was clear glass and it was in clear view of customers.

Robin returned to the front of the store like nothing was wrong, but her face was red. I asked her if I upset her, she responded no. Obviously, she forgot customers could see her through the glass. Robin and Rose try to be helpful and will put on a good game face until you have problems with your glasses. I spent nearly $1,000.00 there and I've been a customer over 15 years (appx). I called the office manager the next day named Jennie who pretended to be helpful upon the first complaint; obviously, Jennie stands behind her employees. Everything rises and falls on MANAGEMENT.

On a subsequent visit to pick up the lens (they had the lens re-made by moving the prescription upward to my focal point), Robin asked me to give Vision Source another try to gain my business back. However, on the next visit to attempt to have my re-made glasses re-checked, Robin returned my glasses with hand-palm and finger grease smudges on it. I told her I had just cleaned my glasses before going there that evening. Rose attempted to clean the lens once. Some oil streaks were still on the lens, by the second time, Rose bluntly told me nothing was there. I could see the appx. 1/8" round globs of something stuck on there. Robin told me nothing was there; Robin basically told me that I was LYING, so I left once again in disbelief.

By the second complaint, the office manager Jennie, told me that sometimes people have personality clashes. How is essentially calling a customer a lie about unclean eyeglass lens a personality clash? I do not plan to spend my money there EVER AGAIN.

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claimed iconBusiness Response.04/08/2015

Dear patient, we are tremendously sorry for the problems that you had at our practice. Please know that we have a new staff and manager, and although that cannot change the past, we hope that you will reconsider going to our location. You can see more recent reviews here:

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Vision Source Willowbrook

17282 State Highway 249HoustonTX 77064

(281) 677-3352

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Vision Source Willowbrook

17282 State Highway 249HoustonTX 77064

(281) 677-3352

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