11/19/2011Provided by Citysearch -
I absolutely LOVE Dr. Tou. I have been coming here ever since I was in the second grade. He has always been more than kind to myself and my family. I can't complain about anything he does.
The ONLY problem I have is this, I called them at 2:30PM asking if I could return a case of contacts, and the person who answered the phone said that I could so I get in my car to go to the store, only come to realize that they CLOSED at 3PM. I arrived RIGHT when they are leaving their office and instead of saying ""Oh no problem, we can do this real quick since you're already here"" the lady's response was ""I already turned on the alarm"". Really? It's NOT THAT hard to turn off the alarm, I have one in my home and it's just a push of a few buttons. NO BIG DEAL.
And the fact that they changed their phone number and kept the old one on their receipt is REALLY FREAKING ANNOYING. I shouldn't have to SEARCH online just to find the NEW number.