A surprisingly good experience -- quick and efficient
I've never used a passport service before and had some concerns about the process, especially considering that my trip to Brazil was coming up soon. It was also awfully difficult to choose a passport service out of the huge list that the Brazilian consulate had on its web site. In the end, I chose Direct Passports and Visa Services because their web site was one of the most clearly written I had come across, the reviews on this site were good, and when I called, a human being answered the phone and was very responsive. In addition, a Google search on the company's name didn't show any negative feedback. (Always a good thing to do!)
I FedEx'd my passport and application materials on a Wednesday and received my passport and visa back the following Tuesday. What was nice is that I received e-mail feedback that my application materials had been received and also received a notice from FedEx when my package had been shipped, so I knew exactly when it would be arriving. In addition, my passport and visa arrived with some helpful written materials about the visa I had just received -- a nice touch.
All in all, a refreshingly easy and smooth experience! Definitely recommended.