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Trailer City

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Business Details

20

years

in Business

Hours:

Regular Hours

SunClosed

Sponsored Links
Brands:
gooseneck
Payment method:
discover, all major credit cards, insurance
Neighborhoods:
Westside, Eldridge - West Oaks
AKA:

Trailer City, Inc.

Categories:
Utility Trailers, Trailer Renting & Leasing, Trailers-Automobile Utility, Recreational Vehicles & Campers, Travel Trailers

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05/04/2015

Overall

Before y'all read all of this let me tell y'all I am paralyzed and wheelchair bound so I can't do a whole lot for myself as it is. With that being said please read on.

I rented a trailer from these jerks and when I return the trailer my battery went dead and so I ask for a jump start.The head shop guy was already giving me attitude. So he gets somebody to help me and hey brought out this forklifts with bad jumper cables. It did not do any thing. because of the cables but we didn't know. So then the worker brought his car and parked it in front of my car and then he was pulling his cable out the head Shop guy came over and told him what the hell are you doing and then he came to me and told me they already tried and that's it you're on your own. Now I'm a little angry and upset that they are being like this so I go to the office and tell them my opinion to one of the people (I don't want to out nobody) he tells me he knows and then I should tell the boss because the boss doesn't believe that person who works there and he says a lot of people complain that, that guys is a jerk. So the owner said he would go talk to him see what they can do. He then came back and told me that they tried twice to jump it which is not true they only tried one time and I told that which he said his guy try twice and right then and there I knew the owner is a big jerk to. My mother in law had to come there with her little Dodge Dart we hooked her cables and I rolled to the ignition and it cranked right up with in seconds. Thats all it needed was a tiny boost. And that made me miss my Dr. appointment! Please Please Please don't go her! take your business elsewhere!

07/24/2013

Overall

This was the WORST customer service ever! DO NOT USE this company. When my husband went to pick up a trailer he first got a quote the day before for the size and type of trailer he wanted. When he arrived to pick up the trailer he gave the guy behind the desk the price he received the day before. When they brought the trailer around my husband explained that he wanted the trailer he had inquired about the day before. They guy then told him it was a different price and he would have to pay the additional amount. As he was explaining this the lady who gave my husband the quote came in and confirmed she gave him the quote. The two employees then proceeded to argue back and forth in front of my husband (the customer) and finally the lady agreed with the other employee and told him he would have to pay the difference. She already confirmed she gave him a lower quote the day before, but insisted he pay the additional amount. He finally told her to cancel the entire transaction and to refund him his money. She gave him his money and he asked for the copy of his credit card in order to prevent them from charging him for anything later on. She reluctantly gave him the credit card information and then he requested for his diver license copy as well. She told him that she would NOT give it to him and in his face started ripping up the paper and told him they shred the information. The WORST customer service EVER!!!

07/21/2008

Overall
Good people, good price

We've been buying trailers from Trailer City for 5 years. Good people always help us out and the prices are good too.

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Trailer City

1607 Highway 6 SHoustonTX 77077

(281) 531-7753

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Trailer City

1607 Highway 6 SHoustonTX 77077

(281) 531-7753

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