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The Lancaster Hotel

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Hotel Rooms

Room 1

Business Details

90

years

in Business

Hours:

Regular Hours

General Info:

Property Location With a stay at The Lancaster Hotel, you'll be centrally located in Houston, steps from Jesse H. Jones Hall and Alley Theater. This 4-star hotel is within close proximity of Houston JPMorgan Chase Tower and Wortham Center.

Rooms Make yourself at home in one of the 93 air-conditioned rooms featuring refrigerators and flat-screen televisions. Cable programming and MP3 docking stations are provided for your entertainment, while complimentary wireless Internet access keeps you connected. Private bathrooms have designer toiletries and hair dryers. Conveniences include safes and complimentary newspapers, as well as phones with free local calls.

Amenities Make use of convenient amenities such as complimentary wireless Internet access, concierge services, and complimentary use of a nearby fitness facility. Getting to nearby attractions is a breeze with the complimentary area shuttle that operates within 3 mi.

Dining Grab a bite to eat at the hotel's restaurant, which features a bar, or stay in and take advantage of 24-hour room service. Mingle with other guests at a complimentary reception, held on select days. Quench your thirst with your favorite drink at a bar/lounge. A complimentary hot/cold buffet breakfast is served daily.

Business, Other Amenities Featured amenities include a 24-hour business center, limo/town car service, and express check-out. This hotel has 3 meeting rooms available for events. A train station pick-up service is provided at no charge.

Extra Phones:

Phone: (713) 224-0856

Phone: (713) 496-0245

Fax Number: (713) 223-4528

TollFree: (800) 231-0336

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Payment method:
master card, visa, discover, amex, diners club, cash, check
Location:
With a stay at The Lancaster Hotel, you'll be centrally located in Houston, steps from Jesse H. Jones Hall and Alley Theater. This 4-star hotel is within close proximity of Houston JPMorgan Chase Tower and Wortham Center.
Neighborhoods:
Central Houston, Downtown Houston
AKA:

The Landcaster Hotel

Landcaster Hotel

Categories:
Hotels, Lodging, Motels, Corporate Lodging, Restaurants
Other Information:

Check-In Time: 3 PM

Check-Out Time: Noon

Property Amenities: Shopping center shuttle (surcharge), Multilingual staff, Express check-out, Elevator/lift, Free breakfast, Porter/bellhop, Bar/lounge, 24-hour business center, Computer station, Cruise terminal shuttle (surcharge), 24-hour front desk, Restaurant, ATM/banking, Limo or Town Car service available, Concierge services, Airport transportation, Tours/ticket assistance, Luggage storage, Dry cleaning/laundry service

Room Amenities: Daily housekeeping, Private bathroom, Hair dryer, Phone, Designer toiletries, Air conditioning, Refrigerator, Hypo-allergenic bedding available, Flat-panel TV, Bathrobes, MP3 docking station, Iron/ironing board, Cable TV service, Free local calls, Coffee/tea maker, Premium TV channels, In-room safe

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Reviews

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LocalOfficer

Posted: 9/16/2011Provided by Citysearch - 

Overall
Poor service, incompetent billing department

We stayed there 1 night for our aniversary. We have stayed at other boutique hotels, and though not nearly as luxurious as others we have visited, I thought the Lancaster was fairly nice and quaint. We went to Jones Hall, and the location was great. The issues started a couple of days after we left, when they overcharged us by $300 for out stay. I discovered that their accounting dept doesn't seem to ever answer their phones, only take messages and call back several hours later. It took a couple of days to convince them that I checked out when I said I did. Evidently, the bistro reopened by bill to charge me for a free breakfast (???) that my package included, and never closed the bill. Shortly after being told that they were issuing the refund, I get charged another $3.99, 4 days after I checked out. Other than to make sure that I am annoyed enough to never return, I have no idea what the additional charge could be for. Of course, I am waiting for accounting to call me back, since they are the only ones that can answer a question, and they don't answer their phone.

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Sandy612

Posted: 1/13/2011Provided by Citysearch - 

Overall
Worst Service

If I could give this hotel 0 stars, I would. I made a reservation to this hotel and then changed it to add an extra night of stay. I received confirmation of the change. However, when I arrived at the hotel, they told me that I did not change my reservation, even though I had a printout of my confirmation. They did not apologize or try to assure me that they would make it right, they just kept saying that I didn't change my reservation. Then, they tried to force me into a smoking room, saying that I wouldn't notice the difference. I noticed the difference right away. The room was disgusting, with the smell of smoke only slightly overpowered by the massive potpourri they used. The chair by the bed had a cigarrette burn in it, even though I was assured that they removed all the furniture in the room to get rid of the smoke smell. When I got back from my trip, my travel agent called the manager to ask what had happened. The manager was ridiculously rude and accused the agent of lying about changing the reservation, even though the agent had proof that he did in fact change it! I can't imagine a more ridiculous ""customer service."" From now on, I'm staying somewhere else.

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SteveRad

Posted: 2/19/2009Provided by Citysearch - 

Overall
A Good Romantic Getaway

OK.. so maybe I'm biased because we spent our wedding night at the Lancaster, but I really like this hotel. It is small, elegant, and close to all the action downtown. They usually have weekend specials for romantic weekends that are reasonably priced and great to plan with a show or concert. Now that downtown Houston is a happening place, this is a fantastic choice for a romantic weekend getaway without having to fly anywhere. If you are like me, it is hard to check off the ""romantic"" box with your wife... this one totally works.

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TheBestCritic

Posted: 7/14/2007Provided by Citysearch - 

Overall
Way over rated...

We selected the Lancaster Hotel for our wedding night based on the reviews from City Search. We booked a Deluxe King room through Expedia and prepaid. When we arrived they only had a Queen room, a bit of a disappointment but we thought we would make the best of it. It was down hill from there. No TV remote in the room, the toilet malfunctioned during the night and would not work, the outlet in the bathroom worked intermittently, the towels were old worn and frayed, the shower head was horrible, there was no plug for the bath tub, and soundproofing in the rooms was that of Holiday Inn. We are both seasoned global travelers spend over fifteen nights a month in hotels throughout the world, so we have goods points of relativity for judging. The room and decor was nice, the TV was Seventies Vintage, and the bathroom in dire need of updating. I would not recommend this hotel, nor will we return. The restaurant looked very nice, but we did not dine there. The location is great, but that did not overcome the negatives. The staff was nonchalant, with minimal regrets for the substandard conditions. Houston has much, much better accommodations to offer in the same price range; I suggest you explore your options before selecting the Lancaster. Oh yeah, if you have a car there is a per day parking charge which is WAY out of line for Houston. They don?t tell you about this when making reservations.

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punkprincess_2002

Posted: 4/19/2006Provided by Citysearch - 

Overall
A grand experience!

Basically, this hotel is very elegant yet cozy. When you first walk in you are greeted with much hospitality and a beautiful reception area. It's a small luxury hotel so do not expect huge stately rooms. The rooms are very stylish and provide a nice romantic rendezvous with one you love. The location is just fantastic! Walk right over to the Bayou Place and enjoy one of the many activities it has to offer. We appreciate good food (the birchermuesli and fresh croissant were most notable) and agreed that the price for the fantastic room service breakfast was just right. The only complaints we had were the pricey mandatory valet and not having all the promised ammenities in our room. Those two small problems aside, we will go back for many years to come!

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outsidelookingin

Posted: 2/27/2006Provided by Citysearch - 

Overall
great get away

My wife and I stayed at The Lancaster for our 6th wedding anniversary. Our stay was fantastic. The hotel staff was so much more personable than the other upscale hotels in town. The staff at The Lancaster was extremely courteous, friendly, helpful, and displayed a professional work ethic that you just don't find at other hotels. From the town car that is provided as a service to the guest for transport to places in the city to the complimentary champagne and strawberries left in our room as an anniversary gift to my wife and I. The hotel is romantic, elegant, and a true gem. We will be returning every year to enjoy its hospitality!

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ezlidblue

Posted: 12/19/2002Provided by Citysearch - 

Overall
Intimate & Beautiful!

The Lancaster proves the adage re good things coming in small packages. The hotel is very European, making it uniquely American in this cosmopolitan city. Every detail is attended to & it's noticeable the minute you arrive. It's genteel refinements allow you to bask in luxury, and it's staff reflect it's warmth of caring. They appear when needed and disappear just as quickly when your request is granted. I was completely charmed by The Lancaster itself and the people who work there, and I can't imagine staying anywhere else in Houston!

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royboy713

Posted: 12/8/2002Provided by Citysearch - 

Overall
Great for Adults

This is a great hotel for downtown business and for attending any of the venues of the Theater District. Short walk to Alley Theater, Jones Hall, Wortham Center, Hobby Center. Friendly staff! Small, but nice, comfortable rooms. Charming lobby -- feels like a welcoming, friendly Living Room! Great for romantic getaway!

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plbkkb

Posted: 9/7/2002Provided by Citysearch - 

Overall
Small and romantic

We sent our out of town guests who were in for our wedding here. They said they would come back again and again just for the hotel

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macmaestro

Posted: 9/1/2002Provided by Citysearch - 

Overall
Chocolates at the Lancaster

I have stayed at the Lancaster several times, and always have been pleased. The rooms are beautiful and the staff pleasant and helpful. The location is PERFECT! I will go again and again.

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The Lancaster Hotel

701 Texas StHoustonTX 77002

(713) 228-9500

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The Lancaster Hotel

701 Texas StHoustonTX 77002

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