Posted: 9/16/2011Provided by Citysearch -
We stayed there 1 night for our aniversary. We have stayed at other boutique hotels, and though not nearly as luxurious as others we have visited, I thought the Lancaster was fairly nice and quaint. We went to Jones Hall, and the location was great. The issues started a couple of days after we left, when they overcharged us by $300 for out stay. I discovered that their accounting dept doesn't seem to ever answer their phones, only take messages and call back several hours later. It took a couple of days to convince them that I checked out when I said I did. Evidently, the bistro reopened by bill to charge me for a free breakfast (???) that my package included, and never closed the bill. Shortly after being told that they were issuing the refund, I get charged another $3.99, 4 days after I checked out. Other than to make sure that I am annoyed enough to never return, I have no idea what the additional charge could be for. Of course, I am waiting for accounting to call me back, since they are the only ones that can answer a question, and they don't answer their phone.