First of all I would like to say to everyone who is complaining about the strict late policies: Would you be a minute late for a job interview? If you know your house is far from the clinic, leave an extra ten minutes early!!! Do you honestly think its ok to just show up to ANY appointment late? NO. You made an appointment for a certain time, BE THERE ON TIME! If you don't think you're going to make it, CALL THEM AND THEY WILL LET YOU KNOW IF THEY WILL BE ABLE TO SEE YOU OR NOT. I have been bringing my pets here since they've opened and I always see angry customers treating the staff at the clinic terribly and so disrespectfully, yet THEY are the ones who arrived to their appointment 10 minutes late.
I think the KAAWS clinic is a great clinic and I believe in everything Dr. B and all of its employees stand for. Sure every business may have a mishap every one in a while but I feel like the staff at the clinic all care about customer satisfaction and helping your pet out the best way. It's a very clean and welcoming clinic, I have not once smelled a "bad smell" there before. KAAWS is the only way I am able to have four pets and not break the bank, so THANK YOU to all the doctors and staff working there. You all should not have to put up with some of the rude and disrespectful people who come through there.