Great food - Great servers - Poor Customer Service
We visited the Copperfield location last night to watch ""The Secret Life of Bees"". The movie was wonderful, and the food - and food servers - were excellent in every way. HOWEVER, we - and many others in our same movie suite - were SORELY disappointed by the CONSTANT roaring of a sound system for the movie in the NEXT suite (adjoining ours) all during the showing of ""our"" film. This was a very tender movie, but the experience was totally spoiled by ""speed racing or jet engine-type roars"" obliterating the sound and interfering with the intended impact of our movie's special ""moments"" all through the showing -- truly objectionable. Intermittently through the film we could hear viewers' exclamations of ""This is rediculous!"" My husband went out to complain to an assistant manager wearing a white shirt in the hall, but nothing suitable was ever done. When the movie ended, one of the managers was summoned by front desk staff to address a whole group of unhappy moviegoers - not only us - there were about 6 or 8 altogether - who expressed frustration and wished to lodge a complaint. He said he ""truly apologized"" but did absolutely nothing else - he simply gave us a business card for the CEO, turned abruptly on his heel and left. VERY poor customer service in my opinion. We would still go back, but not to see any other ""serious"" film - only something loud for which we wouldn't mind noise. Note: We could even hear the same roaring, while we were standing out in the FOYER attempting to discuss the problem with the manager! Ick!