Spring Branch Complete Auto Care

Hello All,



I would just like to say I had a very bad experience at this place! I went in there because I had just purchased a car and the check engine light was on. So, I had it checked out and they said it was the crank shaft sensor. I asked them if this would take care of the check engine light and they guaranteed me that it would. So I agree to the service which was in excess of 500.00. They had it for three days. They finally called me and said it was not only the crank shaft sensor but also another sensor which I cannot remember the name. They did not call to tell me they had ordered the part or it need another sensor they just went ahead and purchased and installed it. When I got there they said it would be an extra 95.00 for the other sensor. I was upset. Before I paid I asked them if this would be all it needed for the check engine light to come off and they reassured me that it would and not to worry.

As I am driving my vehicle home my check engine light came on. I was upset and called them to tell them about it. They said bring it in and they would have a look at it again at no charge. So I did. they had it for two days this time and they said they had to do something with the computer and I shouldn't have the problem again. Again as I am driving home the light comes on. I was furious but I did not demonstrate that to the mechanics. They said to bring it in and they would fix it. This time they had my vehicle for five days. According to them there was a leak on some hose which they claim they fixed and at no charge. This time my light did not come back on until the next morning. I was very upset and felt robbed. I really don't think they changed anything on my vehicle. I wasted so much time and patience with these guys that I never want to see them again!! I do not recommend them to any one!! Please save yourself the headache and go elsewhere. Anywhere else is better than these people trust me!!!!!!!!



P.S. While I was there they were looking at youtube videos to troubleshoot car issues!