I had a very bad experience with Royal dental on highway 6 north. I started my dental work since on the 17th of August, 2015and up till now, I am not done with my dental work. I had a very bad toothache and immediately I got there, it was another story. They did some ex-ray and I was advised to do bridges, clean and then, the cavity. I told them that, I wasn't ready for all that to be done due to financing. The finance lady told me my insurance will cover majority of the fees and I just have to take care of the rest. I asked how since, I had made mention of not having money to do that. She said, they have partner with lending club which I can get 0% interest rate with great credit. I was exited and gave her my information and she came back with good news of 0% interest. I was approved for $6000 and I only needed $3000. That same day, my daughter was with me so, I asked them to clean my daughter's teeth. They did and just like myself, the finance lady came back with news how the insurance will only pay part of it. I asked why? The finance lady told me, my daughter has cavity not knowing that, the doctor already told me she had no cavity. Thanks be to God, the doctor came in when, I was talking with the finance lady for refund. The doctor confirmed that my daughter don't have any cavity. Instead of the $3000, the finance lady had added $300 for my daughter's own bill (cavity). Out of the $6000, they charged me $3300 and my insurance was going to pay $4000. I asked for refund to the loan company and she refused and told me, they don't do refunds that, I will have to use it on my next visit. I found it funny why they will do that. Later on, my bill came and I was being charged interest rate of 16% and I disputed it with the loan company and I was qualified for 0% interest rate. Right now, my wisdom tooth and cleaning that I already paid for are not done. I was there 12/08/15 and I asked for refund and they are not willing to corporate so, I have to get some other parties involvement in this. I am just a single mom trying to raise a child here. To be Royal means a lot and in my own opinion, their name should be changed from Royal Dental to Rip Off Dental.