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River Oaks Emergency Center

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Business Details



in Business


Regular Hours

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Hyde Park Main, Central Houston, Neartown - Montrose

River Oaks Emergency Ctr

River Oaks Emergency Center LLC

Physicians & Surgeons, Pediatrics, Physicians & Surgeons, Family Medicine & General Practice, Emergency Care Facilities, Physicians & Surgeons, Emergency Medicine, Medical Centers
Other Information:

Parking: Lot

By Appointment Only: No

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I went here due to an injury due to a dog. I didn't need stitches, only got shot in the prescription. I was there for less than an hour. I got 2 separate bills. One for a clinic the and one fourth physician fee each $1750. That did not include the shot which was $650. My insurance paid about half, but when paid the rest because they said it was a duplicate charge and basically it was invalid due to the ups certainty of the cost. This is a complete racket. They are overcharging to a ridiculous extent and taking advantage of people who are sick or hurt. I have never in my life heard of any hospital or clinic charging both of physician fee in the clinic fee of that absorbent amount. Don't go here unless you want to be broke!



This place is great. I waited at Methodist for 4 hours last Friday night in pain and no one would pay attention to me. I finally left and I arrived and I was taken into a room immediately.

The doctor and nurse were in at the same time, took my vital signs, drew blood, gave me an IV, and IV medication, did X-rays, fixed my bone and soon, I was feeling much better. They called the specialist and set me up with a follow up appointment.

The place was very busy at the time but the nurse and doctor checked on me frequently.

I read all the previous reviews and REALLY people, this is a First Class Emergency Center. Yes, they can do the same as the hospital and it is comfortable, convenient with knowledgeable staff. If you have a sore throat, you can come here but don't expect to pay like a regular doctor's office. It is not a doctor's office. It is an emergency room!


I have no complaint about the...

I have no complaint about the quality of the medical treatment and was impressed by the fact that there was no wait. Anyone who goes to this emergency center should be aware of the cost even for minor treatment. My ailment was a bite by a pet that required limited medical treatment taking approx. 15 mins in total. Initial cost was $450 but I was subsequently billed another $1000 in the form of a "facility fee". While the initial and subsequent costs are erregious on their own for a brief consultation with doctor, a tetanus vaccine and a antibiotics prescription, the fact that the staff misled me with respect to the total cost makes matters much worse. Upon completion of the treatment, I was told that the total cost was $450, however, subsequently receivded a bill for an additional $1000. I should note that my insurance does not believe that this specific emergency center has the right to charge a facility fee and has not approved the invoice for $1000. I would not recommend that anyone get treatment from River Oaks Emergency Center.


Provided by Citysearch - 
DO NOT GO HERE, The place was nice, and

DO NOT GO HERE, The place was nice, and they staff only tries to get as much money out of you by pumping you with meds for them to charge insurance, they are trying to scam people. My girlfriend went here and all they did is pump here full of relaxers and then charged here 400 dollars up front, then she received another bill for 500 more even after they said there wouldnt be more charges. Now she is making payments but they are not taking into consideration and keep charging her for the original amount. AGAIN BE WARNED DO NOT GO HERE.


Provided by Citysearch - 
The facility may be very nice because

The facility may be very nice because it is fairly new, but the service is terrible. I went there to get a couple of simple sutures on my foot. They collected $200 as copay up front which my insurance then confirm to me that I had no copay for emergencies. The front person didn't show any concern on why I was there for. My sutures were done by a doctor from Egypt training here in the US (with good bedside manners) under the supervision of Dr. Luna (she's the one getting paid). This Dr. has no bedside manners and seems very manipulative. She interrupted the Egyptian Dr. to clean my wound like she was scraping floors and even said she was very rough when cleaning and closing wounds because she simply did it everyday. The fees they charge are extremely ridiculous, I can't believe so much money was paid to this doctor and facility for such a simple procedure which she managed to mess up. I had a simple cut which she turned into a huge black bruise. Don't go there, they just care for the money not the patients or service they provide.


Provided by Citysearch - 
They hid as I collapsed on sidewalk!

Sat 11/5, around 8 pm home having severe trouble breathing. Went to Kroger and Walgreen's to buy an OTC inhaler (they don't have those anymore, btw.) started stumbling and dizzy. Drove to ""24-hour"" River Oaks Emergency Center (stupid idea to drive, but very close), parked right in front, and when I stumbled to the door, the receptionist left her desk and ran to the back, as in hiding. Doors locked. I tried to buzz in and ended up collapsed on their chic sidewalk. Called 911. Major hysterics but dispatcher kept me from losing consciousness. HFD appeared and I felt like they saved my life. Got to Methodist by ambulance. Parents called. Finally stabilized. Declined overnight stay and parents took me home but first stopped to get my car from the clinic around midnight--guess what? Receptionist back at her desk! WTH??? I'm looking into if this is JCAHO regulated. This place needs to be shut down.


Provided by Citysearch - 

I went there and met with a DR. HAMILTON and a nurse named ORVEN . After explaining I had no insurance but could pay the co-pay, I was brought back and looked at.

Dr. Hamilton was very insincere and dismissive. They took my temp (100), blood pressure and and listened too me breathe.

She told me I was fine with the breathing, even though it felt like knives in my chest and back and even though I was short of breath.
She then left the room after explaining that they didn't think I could afford the payments. I asked the Nurse for her name and he only gave me the manager's.
He told me that I DIDN'T NEED TO KNOW HER NAME because I was "" Dismissed"". I told him that I felt I had a right to know who treated me. He finally gave in after a few minutes and told me her name; which may not even be real for all I know.
I then asked for his and he refused to give me his last name. He was quite snide and then tried giving me a guilt trip by saying, "" This is what I get for helping.""
I then replied, "" Oh yeah, you all really seem to care.""

They were very shady and only seemed to care about money. I intend to email the people that run it and also The Houston Press.
It is not normal to run a high fever and have chills for more than 4 days and I feel like I was tossed to the side because of stupid bureaucracy.

I would avoid this place unless you have good insurance and even then I would be very wary of the service they provide. They are clearly all about money and barely seem to care about actually working to help others.

Update 7/9/11:

This is Knorm again. I just wanted to follow up on my review. I just got out out of Ben Taub hospital today after spending 4 days and 3 nights with PNEUMONIA that I am still fighting.

This just goes to show how scary it is that Dr. Hamilton just blew me off.

What scares me the most is if I had listened to her I would have been in far worse shape.

I am going to report her to the board of medicine or whoever I need to. Her carelessness could have killed me.


Provided by Citysearch - 
Don't go to River Oaks Emergency Center!!

I agree with ldmeyer2 who posted above me. Nice place, but you better be really sick before trying this place.

My son fell off a swing set on a Saturday in February 2011 and ended up getting a HUGE bump on his head. I ended up taking him to this facility because it was on Saturday and his PCP's office was closed. We were there for about 30 minutes, the physician and nurse looked at him a few times, I paid a $100 and we went on our way.

Fast forward almost two months and I received an EOB from Aetna today saying I owe these people nearly $1000. The Dr. didn't even clean up his scrapes on his knees. She even called me the day we went in and said she completely forgot to clean him up. What's that about? I called that Dr. today and she said, ""any emergency room you go to will charge the same or more"". She also said the reason she didn't clean his wounds is because she was more concerned about his head. These people just observed him for a few minutes and sent us on our way.

Don't go here, unless you absolutely have to. Go to a regular emergency room.


Provided by Citysearch - 
Excessive fees

This is a beautiful facility with wonderful employees. But you better be very very sick or close to dieing if you go here. Their fees are extreemly high.

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River Oaks Emergency Center

2320 S Shepherd DrHoustonTX 77019

(713) 526-2320

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