Perry Homes

I am doing research on new home builders in Houston. I actually work for a new home builder that was started in and only builds in Oklahoma. I have a family member considering purchasing a home from Perry Homes. I have read some things that concerns me, and their website offers very very little actual information about their building practices and/or standards. I read the review below and I would like to hear more details about that... I may actually be able to offer some insight as to possible defects as I am very knowledgable about home construction.

To the review below... could you tell me more about your situation?

On March 28, 2016, my wife and I signed a contract to purchase a Perry Home. We presented a check for $5,000.00.
On April 10, 2016 at 7:20PM (13 days later), we notified Perry Homes that we decided to cancel our desire to purchase a home.
On April 15, 2016, we emailed Perry Homes concerning our desire to obtain back our deposit. To date, there has been no response from Perry Homes.
During our visits with Perry Homes, when my wife was present with me, Perry Homes stated that any money we put down at the Design Center would be forfeited if we should change our minds at a later date, but Perry Homes stated that we would get our deposit back. We specifically asked Perry Homes twice just to make sure.
We contacted the regional manager of Perry Homes, but he seems only interested in keeping our money.
Perry Homes has a tremendous number of complaints logged against them.
It's a shame we were treated as if we were dealing with a bait and switch car salesman like operation.

Treat women terribly; very disappointed with the service in fixing a complex issue on my 500k property.

Horrible. Horrible. Horrible. Awful quality. Awful service. Bought a 4200 sq ft home in Houston. AC problems. Dishwasher problems. Leaks in roof. They had to tear down a wall to find water restrictions in the plumbing. Closets collapsing. Just plain lousy What a mistake.