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NTB National Tire & Battery

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Business Details

6

years

in Business

Hours:

Regular Hours

General Info:
National Tire & Battery is your Complete Automotive Care Experts featuring Auto, Performance, and Light Truck Tires, Brake Services, Alignments, Oil Change, Tune-Ups and a Great Selection of Wheels!
Extra Phones:

Phone: (713) 759-9021

Phone: (713) 759-9062

TollFree: (800) 639-8473

Toll Free: (800) 639-8473

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Brands:
Dunlop, Falken, Michelin Goodyear Sumitomo Bf Goodrich Cooper Yokohama Bridgestone Hankook Falken Dunlop Firestone Bf Goodrich Pirelli Nitto Continental Nankang Sailun
Payment method:
all major credit cards, cash, check, amex, discover, master card, visa, financing available, invoicing available
Location:
Central Sq
Neighborhoods:
South Central Houston, Midtown
AKA:

National Tire And Battery

National Tire & Battery (NTB)

Categories:
Brake Repair, Auto Oil & Lube, Auto Repair & Service, Tire Dealers, Automobile Parts & Supplies, Battery Supplies
Other Information:

Bike Parking: Yes

Price Range : Average

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Reviews

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Posted: 10/16/2014

Overall

Very Bad Experience. Won't Go Back.
Been going here because of the convenience. But won't go back. Had a flat tire and went to get it fixed (under their Warranty that I purchased with last 4 tires and oil change). Told 2 guys and still didn't give me free tire fix. Tried telling me couldn't fix it because too old. Said I would purchase 2 new tires. Took an hour to get everything written up. After 2 guys asked me 5 times which tire, mechanic went to wrong tire. Then told me there was nail in wrong tire. They tried to sell me things I didn't need or want. Finding additional things wrong. OBVIOUSLY THEY THINK WOMEN ARE STUPID! Finally left. Wasted my time and don't need this. Maybe management pushes them to make sales. That's what it felt like. Then after being told they were slow -- and took an hour to get written up (waaay too long) -- was told it would be 2 hours. My patience was running way too thin by this time. I had already spent an hour there. Do they not know what they are doing? Or do they intentionally try to rip you off? Get this! If you buy tires there it is an additional $50 per tire for their lifetime warranty that includes balance and rotation for life of tire. However, you have to pay $10 for balance and $10 for rotation when they put the tires on plus $50 per tire and cost of new tire before the "Lifetime Warranty" is valid. Not to mention the tires on my car they were replacing were under the "Lifetime Warranty" so I am very confused as to why I had to pay for a Balance and Rotation (and was this per tire?). Had to leave and fast!

Helpful?Flag
CustomerYouWantHappy

Posted: 9/9/2010

Provided by Citysearch - 
Overall
Worst customer service EVER experienced

Are you also wary when going to a car mechanic period? Well then you'd be floored when you have received the worst customer service ever by any establishment, from their service manager. This manager lost control of his emotions COMPLETELY. Get this... He was yelling, screaming, belligerent, defensive, downright rude to me when pressed about why the wait time was double as long as promised after purchasing... wait get this...after $1000 in new tires. NEVER EVER go to this location again. Or until corporate NTB gets a handle on this manager and the customer service issues in midtown Houston.

Helpful?Flag
TacoFlavoredKisses

Posted: 1/9/2009

Provided by Citysearch - 
Overall
Only go in case of emergency. Don' t be tricked to come in by their coupons.

Brought my car in for tire rotation and check a tire for leak. They said everything was fine. I wasn't satisfied so I asked them to check again. Found a nail the size of Texas in the middle of the tire. Claimed it was an ""oversight."".

Sloppy, shoddy, expensive, bad customer service, lack of accountability. Not only that, they wanted to charge me $50 more than Costco was charging for the tire replacement. Not a chance. Will never go there again, unless in case of emergency. I bet they fool a lot of rich Midtown people into their shop.

Helpful?Flag
kittyx

Posted: 11/21/2006

Provided by Citysearch - 
Overall
beware

Years ago NTB was terrible, then, a couple of years ago, they got their act together. Now, they are back to being bad. Most services & products are approximately 50% more than elsewhere. Also, high pressure on selling you the unnecessary repairs.

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NTB National Tire & Battery

2123 Louisiana StHoustonTX 77002

(713) 759-9060

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NTB National Tire & Battery

2123 Louisiana StHoustonTX 77002

(713) 759-9060

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