I have an '89 Mustang 5.0 that I took there a week or two ago. Normally, I do my own work on the car, and I only take it to a mechanic for a problem that is over my head or requires tools I don't have access to. \r\n\r\nBasically:\r\nI took the car there and they charged me $2,100 and I got it back in worse condition than I left it. \r\n\r\nThe full story:\r\nI took the car in for a couple reasons. Most importantly, ... view morethe oil pressure gauge would drop to zero while I was driving and could sometimes cause the car to stall if I took pressure off of the accelerator, I mentioned I thought it might be related to the multiple oil leaks the car had. Of less concern was the fact that when I started the car, my key would turn past the ""run"" position to the point that it shut off the motor. It wasn't a big concern because I had a coat hanger that held it in place with no problem. I also wanted an alignment. Naturally, the only thing he could quote a price for was the alignment, which was going to be $89.99, a good $30 more expensive than at other shops.\r\n\r\nI picked my car up a little over a week later, paid $2,100 bucks ($425 of which went into changing the oil pan gasket), and got in my car to find that the problem in the steering column had been fixed, but the lense over the gauge cluster had been cracked, and it had a vacuum leak. I figured a hose had just slipped off some where, so I fixed the vacuum leak in the parking lot, and David said I could bring the car back to replace the broken cover. On the way home, I found that the oil pressure problem had not been fixed, and and also, there was a brand new charging problem. Granted, I told them only to fix certain oil leaks they found because just labor on all of them would cost over $2,400 for some outrageous reason. I called them, and David said I could bring it back and they would look at it. \r\n\r\nWhen I took it back, they put it up on the lift, and showed me that the leaks I asked them to fix were indeed adequite. They also replaced the gauge cluster cover, as promised. However, the mechanic told me that he was fairly sure that replacing the oil sending unit would fix the pressure problem.... If he knew that, why wasn't it mentioned when I was deciding which things to have them fix, given that the pressure problem was listed as my main concern? Furthermore, they plugged their computer into it, and the computer said the alternator was bad. They said it wasn't their fault because alternators go out all the time. \r\n\r\nAt this point, someone besides David began to deal with me. He stood far too close for comfort, spoke too fast, and was very aggressive. After a long time arguing, he finally agreed to replace the alternator, after telling me that without a reciept, I couldn't get a replacement one for free from Autozone. I told him I didn't want his hands on my car again, especially not to do a 10 minute job that I could do, and that for $100 (the cost of an alternator from Autozone) I would leave. He refunded the $100 and I left. \r\n\r\nThe next day, I took the alternator to Autozone, and they said it was indeed under warranty, and I didn't need the receipt. However, upon testing it, they found that there was, in fact, nothing wrong with it. Either they lied to me to avoid having to actually do work (as opposed to plugging in a computer) to find out what was wrong, or their computer was wrong. \r\n\r\nEither way, they caused a charging problem, a vacuum leak, and broke the gauge cluster cover, and left me to find out about it on my own, and didn't want to take responsibility for the actual problem that they caused.\r\n\r\nThe work they did seems fine, but over all, they are way over priced and will not hold themselves accountable for damaging your vehicle unless you spend an hour or so arguing. I am very dissatisfied and will never go there again.Was this review helpful?Yes No|Flag Abuse
Montrose Car Care CenterAdd to mybook
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- General Info:
- We are an authorized independent service center featuring ACDelco parts. We offer a full line of over 99,000 automotive parts and supplies as well as vehicle maintenance, service & repair. For more information about our line of services and a complete parts catalog please visit our website or feel free to call or come by our location anytime during business hours. ACDelco.
- Montrose, Central Houston, Neartown - Montrose
- Auto Repair & Service
I have an '89 Mustang 5.0 that I took there a week or two ago. Normally, I do my own work on the car, and I only take it to a mechanic for a problem that is over my head or requires tools I don't have access to. \r\n\r\nBasically:\r\nI took the car there and they charged me $2,100 and I got it back in worse condition than I left it. \r\n\r\nThe full story:\r\nI took the car in for a couple reasons. Most importantly, ... view moreWas this review helpful?Yes No|Flag Abuse
I took my 95 BMW in for a oil change, at this point i'm uneasy about having this shop do any additional work on my car. When i checked the oil the next day it looked dirty as if the filter was not changed and the oil indicator was not reset. I asked for an estimate to have the thermostat and water pump changed out as preventative maintainance. I was quoted $200.00 in parts and nearly $400.00 in labor, hardly a fair ... view moreWas this review helpful?Yes No|Flag Abuse
Had worked with Cyrus for years while he was at Greenway Mercedes, and would follow him anywhere. He was great there, and now that he has taken over new ownership of Montrose Car Care Center, he has done all of the work on our cars at his new shop. As always, he's been very professional, incredibly responsive, and very fair on price. From reading these reviews, it sounds like the prior owners were not so great, but I... view moreWas this review helpful?Yes No|Flag Abuse
I didn't come here based on the reviews that are posted here because some of the good ones can be written by friends and some of the bad ones could be written by enemies. I'm an AAA club member and when i searched for the nearest shop around my area, this one popped up. I had several problems with my SUV and didn't want to spend all that much on the repairs. They gave me an estimate and I decided how much I wanted... view moreWas this review helpful?Yes No|Flag Abuse
Cyrus gave me a fair estimate and took care of my repairs quickly. I have two small kids and depend on my car to get them to school and back. I had issues with my brakes and radiator at the same time and I called Cyrus and was happy to find out he was now at Montrose Car Care which is close to home and my kids school. The convenience was good but the best is how quickly Cyrus and his team were able to fix my car. He ... view moreWas this review helpful?Yes No|Flag Abuse
Montrose Car Care Center is the best in town.\n\nI used to take my Mercedes-Benz cars to Mercedes-Benz of Houston Greenway, one of the largest M-B dealerships in the country. After several disappointing service advisors, I had great experience with Cyrus, who always provided excellent, honest, punctual service. When he was promoted to Service Manager, his qualities quickly became entrenched in the entire Service team... view moreWas this review helpful?Yes No|Flag Abuse
I brought my car in to this place for an oil change and a free tire rotation like they advertise, I asked them to checked the car over and see if it needed any other repairs. I knew that my front brakes were getting noisy and needed to be replaced, sure enough that's what they recommended too. That was a little strange because this other shop not too long ago tried to sell me some unnecessary repairs. Montrose car ca... view moreWas this review helpful?Yes No|Flag Abuse
If you had a bad experience in the past you will be glad to know that you will no longer encounter any disappointments. Montrose Car Care is now under new management and you will be very pleased with the service that you will recieve, everything is done in a timely manner but most of all within a reasonable price. Highly recommended I know you will be satisfied.\r\n\r\nWas this review helpful?Yes No|Flag Abuse