Called from my office to make a reservation to move a dining table/chairs from NW Houston to Baytown (45 min drive), for some time during the next week. I spoke with George who said he could get movers out same day at 4:00. I hesitated because I had a dental appointment on the other side of town, but he called his driver, then called me back, and said they could do 4:30. I said no problem then, I could definitely be there, and would make sure there was someone at the other address to receive the table. I also verified that my not traveling with the table wouldn't be an issue. Addresses were exchanged, the time confirmed, a price was given, I clarified who to make the check out to, and the reservation was set. I arrived home a little before 4:00pm. At 4:40pm, I called George to confirm the drivers were still going to show. He is surprised the driver isn't there, gave me the drivers number, along with saying he would track them down, but I should try calling as well. I called the driver, no answer and vm isn't set up. I call George back, and offers to call the driver for me to get his ETA. When he calls me back, George states that the driver had tried to reach me (they only had my office number), but wasn't far away and would be there in 30 min later. For the sake of making this long review shorter, just know there was more calling and back/forth for the next THREE HOURS. Once they finally arrived, I was told that it was the agreed upon fee, PLUS a $20 fuel charge. I don't like to be told a price is one amount, and then be told it's another later. I give the driver the check I had already written out, plus the $20 that would have been their tip for the "fuel charge". Driver leaves, and the time is 7:50pm, THREE hours late, but it gets even worse: they don't make it to the Baytown address until 10:50pm. That's not a typo. THREE HOURS after leaving my house they show up to deliver the table. You can imagine the phone calls I had with the person waiting for that table to arrive. Then the driver says that I didn't pay for the fuel charge, and I remind him that was the extra $20. He hesitates, and then says Oh, well there's a $1 something in tax that still needs to be paid. SERIOUSLY?! I call George the next morning to discuss, and don't get an apology until I ask for one, and then he starts furiously arguing that it's all my fault because he didn't get my cell number. Obviously George doesn't understand his job as a project manager. He is really really arguing this point, and that the whole thing is my fault, hangs up on me at one point, then calls back to argue more. To be fair, we checked the office vm this morning, and while there were three hang-ups among the other calls, there were no messages from the driver/movers. Oh, and at one point George actually asked how I was going to take care of the $1 plus tax.