I had my son's 3rd bday party here and will never be back to this place. I chose Jump On In because it was clean, but found out they do not know how to throw a party. I ordered the pizza ahead of time and even went over my order with the facility because my son is allergic to cheese, so wanted to make sure the made his pizza correctly for his bday. When the pizza arrived his pizza had cheese so they had to send it... view moreWas this review helpful?Yes No|Flag Abuse
Although I was not at the facility during this party, I did discuss the situation with my staff. One of the party planners did have a family emergency and had to leave in the middle of the party. Since she left so quickly, there was not a good handoff of the party details. Since the party planner that left is the one that knew all the party details, even sending in two additional people to work the party helped make the party go smoothly. We have since changed our procedures to make sure that both party planners that work a party know ALL the mom's requests. We do occasionally get wrong orders delivered to us from our pizza vendor, so we have started reviewing our daily orders with them to help reduce mistakes. We continue to learn from every situation and try to make all of our parties awesome.