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Jolivette Cleaning services

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Business Details

Hours:

Regular Hours

Extra Phones:

TollFree: (800) 991-6451

Sponsored Links
Payment method:
all major credit cards
Neighborhoods:
Cloverleaf, Northeast Houston
AKA:

Jolivette Cleaning Services

Categories:
Industrial Cleaning, Carpet & Rug Cleaners, Cleaning Contractors, Maid & Butler Services, Clean Room Facilities

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Reviews

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02/04/2012

Overall
Jolivette is a scam, and a bus...

These people are monsters.



Jolivette is a scam, and a business that has a richly deserved Better Business Bureau grade of F. Do not, under any circumstances, do business with them.



A primary revenue source for them comes from prepaid coupon deals, with the emphasis on prepaid. If you give them your money before they provide a service, you will then begin the fun game of attempting to get them to provide the service you paid them for. First, they say to call an 800 number to make an appointment, but this number will go to an answering machine. You may leave a message, but you will not be called back. You can e-mail them to schedule an appointment, but you will not get a response. Their objective is to run out the clock on your voucher, not to actually clean. Look around other review sites to verify.



But the above may be for the lucky ones. I suppose because they have to maintain some appearance that their business is to clean things, occasionally, on rare occasions, they will actually pick up the phone and take an appointment. This is where Phase 2 begins. Even though you've already prepaid for the service, they demand a credit card number before coming out, just in case you cancel or reschedule (they fine you if you do) or to make it easier to bill you for ordering new services (which for your convenience, they'll sometimes add without asking). They do very poor work, and less than you'd think.





This, despite the need for tort reform, is why class-action suits are actually a good thing. A few disreputable companies will nickel and dime you just enough where it's worth their while, but not enough where it's worth hiring an attorney. The only way to get large companies to stop this practice is to lump a ton of people together and sue them for the damages all at once. But this is a small company, so a little bit can do a lot of harm to them. If they have taken your money and you cannot get relief from the middleman on the voucher (Groupon, LivingSocial, etc.), try and get their address (look around; it changes frequently, so it may just be a PO Box) and take them to small claims court. You just have to go by court, pay a small filing fee, and they will send a process server out to get these people to come in. Sue them for what they took and your costs. If they don't show, you'll get a summary judgement in your favor. You do not need a lawyer. It's very easy.



By the way, as another example of their ethics, please note the reviews below this one. The earliest ones are universally horrible, and spaced out over time with different grammar and much different usernames. Then you hit the 10 or so reviews in a row that are glowing. They're all posted 1/11/12 or 1/12/12, use a lot of exclamation points, don't capitalize i, and have a username format of firstnamelastnamenumber, like jameswebb2241. Those are left by some agent of the company. This is how they work.



Do not do business with this company. If you unfortunately have received this information too late, do not let them get away with it. They will have to answer for their actions in the long run, but you can help make it sooner rather than later.

01/12/2012

Overall
GREAT CUSOMER SERVICE!! Jolive...

GREAT CUSOMER SERVICE!! Jolivette cleaning service really did right by me and my family. The company is fast & friendly!!!

01/12/2012

Overall
This would be my 2nd time purc...

This would be my 2nd time purchasing cleaning packages for my mothers home thru living social. They treated me good the first time and even better the second time. THANKS JOLIVETTE CLEANING SERVICE!!!!!!!

01/12/2012

Overall
After reading a few of the rev...

After reading a few of the reviews i was tempted to just get a refund without wasting my time. My husband purchased a cleaning for me for my birthday and i was excited. And once i decided to give it a try everything went fine. I had a lady help me get my apt for the following week and my husband said she did a fabulous job. He said she did better than me so they are here to stay, we are now on a bi-monthly contract.

01/12/2012

Overall
This is my most recent attempt...

This is my most recent attempt to find a new cleaning service. And i finally found it. The staff at Jolivette Cleaning service is the most professional i have found since moving in my home 6 months ago. They were friendly and precise about there work.

01/11/2012

Overall
GREAT CUSTOMER SERVICE!!!! Mai...

GREAT CUSTOMER SERVICE!!!! Maids came out to my home and did a awesome job....NO BAD REVIEWS THIS WAY!!!!

01/11/2012

Overall
jolivette cleaning is a very d...

jolivette cleaning is a very dependable company, i purchased a living social deal and actually found the bet cleaning comany there is. Allthough i did read alot of terrible reviews but none of that applied to this cleaning company if u ask me!!!

01/11/2012

Overall
I have had trouble doing thing...

I have had trouble doing things around the house the past couple of years til my child purchased me a house cleaning through Jolivette Cleaning. they did a wonderful job at helping me clean my home. I had dust that built up in places i couldnt reach and my maid did a great job of cleaning it. I am now on a bi-monthly contract with them and have been pleaased every time.

01/11/2012

Overall
I very pleased with service Jo...

I very pleased with service Jolivette Cleaning. I like they nice to customer and help me set appointment. The lady who pick up phone very helpful to get me apt for weekend before my party for job. They do very good home cleaning and i will like to use them again. Good job.

01/11/2012

Overall
I'd say jolivette cleaning was...

I'd say jolivette cleaning was a great look for me and my family! i wasnt able to get everything done around my house after i got hurt on my job and was on medical leave from work for a while. I called they set me up an appt right away, and did a wonderful job!!!

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Jolivette Cleaning services

250 uvalde rdHoustonTX 77021

(832) 405-1208

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