Be careful when thinking about storing items at Johnnie T. Melia. Insects totally destroyed three of my rugs at Melia's storage unit. All rugs were in excellent condition valued at more than $8,000. Plus, my other items in storage had insects crawling out of the boxes and wrappings when they were delivered. To top it all off, a delivery fee of $300 was charged in advance to my credit card! Melia's men delivered the boxes full of insects, but not the rugs, and couldn't wait to leave; they wouldn't even tell me what had happened to my rugs, but said that I needed to contact the office. Something happened at Melia's between July 2009, when I withdrew a rug and 2 mirrors from storage, which were in perfect condition, and March 2011, when my remaining furniture, blankets, china, and books were delivered. How could Melia's not have fumigated the remaining boxes or called me when the destroyed rugs were discovered? Johnnie T. Melia did not provide a safe, insect-free environment for my goods, which had been in storage there since 2004, and to whom I had paid more than $6,200. Now they have offered $360 (!) in settlement -- that doesn't even cover the cost of fumigation and delivery to fumigation! In addition to the rugs that have been destroyed, I will have the costs of reupholstering my furniture. Would you sit on a chair when you had seen bug carcasses and live bugs crawling all over it, a chair that had been fumigated??? Johnnie T. Melia presents itself as a highly professional, caring company that puts the customer first. Not in my experience.
claimed iconBusiness Response07/11/2014
We are very sorry that this happened to Mrs. Stobaugh's rugs. This is the first time this has ever happened to any customer of ours. We are not sure why this happened to her rugs because we have an exterminator spray our entire warehouse every quarter of the year (every 3 months). But the settlement that was offered was in accordance to the insurance that she took out. She only wanted the standard mover's liability, which is Sixty cents per pound per article, which is what we offered her for settlement on the rugs. If the rugs had so much value it is a wonder to us why she did not take out full replacement valuation which is offered to every customer of ours. Once again, we are very sorry that this happened to Mrs. Stobaugh's rugs, but this is the first time something like this has ever happened to any of our customer's goods while they were in storage.
We have an exterminator come in regularly to spray and make sure that our warehouse is free of bugs so that things like this do not happen. As we mentioned, this is the first and only time this has ever happened to any of our customers in 45 years.