Misdiagnosis and Dismissive Treatment by Entire Staff
I took a loved one to the ER at Methodist Willowbrook twice (due to the vicinity and the Methodist name).
TAKE HEED: This is NOT the same Methodist Hospital (quality, courteousness, attentiveness, and competency) that you get in the Texas Medical Center. From the clerk that checks you into the ER to the nurses in triage...a lack of compassion for the patient despite the patient's expressed physical pain and worries. The triage staff is very unsympathetic and seem to not enjoy their work.
I would have been able to let all of that go, except for the fact that I have just left the Methodist Hospital in the Texas Medical Center this morning realizing that the Willowbrook Methodist dismissively misdiagnosed a life threatening condition yesterday.
The Willowbrook Methodist sent my loved one home yesterday with a prescription for an antibiotic and told her she simply had ""a bug"". They did this, despite my loved one's suggestion to the attending doctor that it could be something more severe due to the unusual and acute pain she suffered from. The doctor at Willowbrook Methodist ruled out anything more serious in a very dismissive manner.
Fortunately, my loved one knew others in the medical field whom she consulted with after leaving Methodist Willowbrook because she continued to experience the unusual and excruciating pain.
Hours later after she could bear her pain no longer and at the strong urging of her medical friends, she made the decision to get a second examination at the Texas Medical Center's Methodist Hospital. After a much kinder (and quicker) ER registration, gracious and attentive evaluations from caring nurses (and interns), my loved one was diagnosed with a ruptured appendix.
Yesterday, had Methodist Willowbrook actually listened to her and took the effort to properly examine her, she would not have suffered as terribly as she did. They allowed her to go home thinking that she had a normal infection when she had a condition that she could have died from if left untreated!
From here on, I will take the longer drive to the Texas Medical Center...I am now very suspicious of these outer lying, ""Mc Methodist Hospitals"" in the suburbs. Unfortunately, it appears that from the top down, they significantly fail to meet the excellent standards I had come to expect and trust from the Methodist name.
I have a strong feeling that the staff at this Willowbrook Methodist location simply arrive each day to receive their paychecks, whereas their amazing counterparts at Methodist in the Texas Medical Center appear to be sharp, passionate about their work, and respectful to every human being that checks into their hospital.
Again, I hope my experience can make the difference for someone else. My loved one did not die from the misdiagnosis, though she suffered unnecessarily and tremendously from the pain of an undiagnosed ruptured appendix. In fact, I am packing some of her personal belongings now and getting ready to visit her since she is now post-op. The ""real"" Methodist successfully operated on her early this morning.
I do not want something much worse to occur to someone else in the future.
And, if there are others out there with similar stories, write letters to the medical board, the attorney general, and, if, in your case, there was an injury or suffering due to the lack of proper care, explore your legal options. Doctors, nurses, and any hospital staff are there to serve you--the profession is supposed to be ""a calling"". It appears that the staff at Methodist Willowbrook have forgotten this and instead treat you as if you were their burden.