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Hearthstone Animal Clinic

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Business Details



in Business

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Behavior Therapy
Payment method:
visa, amex, cash, check, discover, master card
Hearthstone Meadows, Hearthstone
Veterinarian Emergency Services, Veterinarians, Veterinary Clinics & Hospitals, Veterinary Specialty Services, Veterans Hospitals
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Parking: Lot

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I called Hearthstone Animal Clinic in attempt to schedule our next appointment and was informed that an exam was required. I expressed a concern with the vet tech, that I was confused with the inconsistency of required exams between my two dogs, as their vaccinations are only two months apart. The vet tech stated contradicting and false explanations, with her demeanor turning belligerent and insulting. This resulted in more confusion and additional concerns. In the end she was ill equipped and flustered and didn’t attempt resolution.

Since Hearthstone could not explain the required exam prior to a rabies vaccine or detail the favor in which they list in their correspondence, their remedy was to terminate the relationship. With never speaking directly to the doctor, he judged me falsely through the vet tech’s fictitious accounts. They deem I am too cheap and not seeking quality care, as indicated by the correspondence sent by the doctor below. I have worked hard to attain my dream dogs; I am well aware of the cost and know this was not the initial reason for my inquiry, although the doctor and vet tech continue to insult and judge my financial abilities as their excuse.

Hearthstone has proven that they are not the caring veterinary clinic they attempt to represent. Their reviews online seem suspicious, as they are each written in the exact same style and the previous negative review has mysteriously vanished.

The doctor has even written the unprofessional comments on my animal’s medical record. Hearthstone behaving in this manner does not speak quality or standards. I am disappointed and embarrassed to even think I trusted my babies’ welfare in their hands.

Note the doctor wrote on my dog’s medical record:

“Owner called, she said she did not want to pay another exam fee for when she brought Sable in for the next shots. Myrna explained to her that the rabies was due, so she would need exam and then on the last set it could be a tech appointment. Owner kept bringing up the fact that I didn’t on Olive, so I had done a favor for her with Olive because we had seen that puppy recently for other issues and said it was ok. for the girls to give the shots.

She was saying that Myrna was arguing with her, which she absolutely was not because I was in the room with her while she was on the phone with her. Ultimately, she just needs to try and find a vet that can better meet her needs.

Ultimately, this isn’t the first time the exams and price have come up. Unfortunately, having two very large breed dogs money is always going to come into play.

I would recommend either a low cost vaccine clinic, or different clinic. All will require and exam for a rabies vaccine.”

Email received by the doctor:

“After a review of recent events, we have concluded our standards of medical practice are not a good match with your choices for a continuation of a productive Veterinarian-Client-Patient Relationship. Therefore, at this time we are terminating our relationship with you as a client.

We wish you the best of luck in finding a veterinary practice able to meet your expectations and needs for your pet(s) medical care.

I'm sorry that you feel that we do not care about your animals and nothing could be further from the truth. I pride myself on the standards of care that we have at our facility as do our clients. I just think it's better for you to try to find a clinic that might be more willing to adapt to your needs. (I can promise you that any other veterinary facility will require an exam to give a rabies vaccine. ) I had done you guys a favor with Olive because of circumstances, and unfortunately that has turned around and worked against our clinic.


Dr. Pelton”


Provided by Citysearch - 
We love them all.

Where to begin? Mary lights up the place when you walk in. Love all the vet techs different and great personalities. Dr Pelton's smile and care always spreads through the room. Although we have had to dip into our saving for our zoo's care.... We will do it w/out a hesitation for the best care available!!

Just some of the awesomeness they have brought to us:
-Treated and saved our distemper/mange suffering rescue shepherd, who is now a 2yr old wild child.
-Always treats our timid geriatric girl with the care and respect she deserves.
-Is frank with us and tell us how it really is. ie...doesn't push treatment/care that isn't going to help (for money purposes only!)
-Tells us how cute, fun, and original our newest addition is no matter how many of that exact same looking species has come through his office :oP

Thanks to EVERYONE @ HAC for all you do for our furry family members!


Provided by Citysearch - 
Meticulous, Honest, Caring, Wonderful Vet!

My whole family loves Dr. Pelton! He's been wonderful taking care of our cats over the years, and especially for our baby Moses.
I rescued my cat Moses in 2007 only a few days old and he's been cared for first by Dr. Hall at Hearthstone and then by Dr. Pelton. Over the last year Moses went through horrible episodes of blockage and ended up in the emergency hospital and eventually had a P.U. surgery. Dr. Pelton has been with us through all of this, from the first symptoms, receiving Moses after being discharged from the emergency room first thing in the morning all the way to keeping up with his recovery after surgery, he is always attentive and makes me feel like my Moses' health is a top priority whenever I call or take him in. I greatly appreciate Dr. Pelton's meticulous work and his caring staff.


Provided by Citysearch - 

We started taking our dog, who is 9, to Dr. Pelton about a year ago. He is so thorough about everything, which is very important with an older animal. His passion for animals is obvious and you just know he cares. He's taken care of strays many times, so it isn't just ""work"" for him, he genuinely cares about the animals.

The staff is also wonderful and very friendly, and the clinic is so clean! There is also a pet ""boutique"" right next door, very convenient. I feel like we're in good hands when we're there!


Provided by Citysearch - 
Great place!

I have been going to this clinic for 20+ years. I started with Dr. Hall and then Dr. Pelton when he took over. Dr. Hall was the ""old style"" country vet. Dr. Pelton is a different style of caring animal lover. HAC has always had the best qualified and caring staff. When the place I boarded my dog changed owners, my dog would get stressed and come home sick. I now board my dog with Dr. Pelton because I know she will get great care.

The entire staff is friendly, knowledgeable and helpful. My and my dog have a stress free visit whenever we go.

I have no problems recommending Dr. Pelton to anyone with a dog or cat.


Provided by Citysearch - 
Vet Lifesaver for Barrio Dogs of Houston

Dr. Pelton helped out our rescue Otis who had been tied up with a chain and had horrible neck wounds because of it....he sponsored his surgery. What a wonderful vet! He has a huge heart for rescues. It's not all about business it's about giving back too. We highly recommend this vet.


Provided by Citysearch - 

I have been taking my dog to Hearthstone for many years. I was very happy with it prior to Dr. Pelton purchasing the clinic and am even happier now. One Sunday afternoon several moths ago my dog got very sick.. I called the clinic and Dr. Pelton called me back. He said it sounded very serious and to meet me at the clinic. When I got there, he was there with his wife and children. I asked where he had been and he told me they had been at church. It turned out that my dog had parvo. Dr. Pelton did many things that most would not do. He came up on a day the practice was closed and remained there most of the day to make sure my dog was ok. He certainly did not have to do any of that. Dr. Pelton and the rest of the staff are the most caring and compassionate people I have ever had the pleasure of working with. I am a customer for life.



Dr. Pelton, Mary, Roxanne -- the entire staff at this veternarian's office are just fabulous! They are kind and loving and they are all huge animal lovers, you can tell instantly on the phone or in person. Mary has helped me so many times over the phone with stupid questions; if I did not need to come in with my pet, she did not try to get me in. I trust her. I trust them all!!

This is a truly fabulous vet and staff. Go, you will love them!!


Provided by Citysearch - 
Great place

Marie and the Dr and the whole staff for that matter are great.


Provided by Citysearch - 
Best Vet EVER!

Okay, I probably sound like a huge brown-noser, but seriously, guys, I will NEVER take my pets anywhere else. In fact, I actually live in Austin and am totally willing to drive into Houston to take my babies to Dr Pelton. The whole staff there is absolutely amazing. You can tell that everyone who works there, from the Techs to the lovely front desk woman, really cares about your pets and their health. The office is spotless and very homey, which I find very comforting. Recently, my cat had an emergency life-threatening situation and while the vet I took him to in Austin wanted me to put him down and was overpriced and understaffed, Dr Pelton gave me ALL of my options and was prepared to follow through on a plan to save my baby's life. And he did! And I saved hundreds of dollars to boot!

Take your pets to Hearthstone Animal Hospital! You won't regret it! I surely don't!

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Hearthstone Animal Clinic

14606 Fm 529 RdHoustonTX 77095

(281) 859-9244

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Hearthstone Animal Clinic

14606 Fm 529 RdHoustonTX 77095

(281) 859-9244

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