I called Hearthstone Animal Clinic in attempt to schedule our next appointment and was informed that an exam was required. I expressed a concern with the vet tech, that I was confused with the inconsistency of required exams between my two dogs, as their vaccinations are only two months apart. The vet tech stated contradicting and false explanations, with her demeanor turning belligerent and insulting. This resulted in more confusion and additional concerns. In the end she was ill equipped and flustered and didn’t attempt resolution.
Since Hearthstone could not explain the required exam prior to a rabies vaccine or detail the favor in which they list in their correspondence, their remedy was to terminate the relationship. With never speaking directly to the doctor, he judged me falsely through the vet tech’s fictitious accounts. They deem I am too cheap and not seeking quality care, as indicated by the correspondence sent by the doctor below. I have worked hard to attain my dream dogs; I am well aware of the cost and know this was not the initial reason for my inquiry, although the doctor and vet tech continue to insult and judge my financial abilities as their excuse.
Hearthstone has proven that they are not the caring veterinary clinic they attempt to represent. Their reviews online seem suspicious, as they are each written in the exact same style and the previous negative review has mysteriously vanished.
The doctor has even written the unprofessional comments on my animal’s medical record. Hearthstone behaving in this manner does not speak quality or standards. I am disappointed and embarrassed to even think I trusted my babies’ welfare in their hands.
Note the doctor wrote on my dog’s medical record:
“Owner called, she said she did not want to pay another exam fee for when she brought Sable in for the next shots. Myrna explained to her that the rabies was due, so she would need exam and then on the last set it could be a tech appointment. Owner kept bringing up the fact that I didn’t on Olive, so I had done a favor for her with Olive because we had seen that puppy recently for other issues and said it was ok. for the girls to give the shots.
She was saying that Myrna was arguing with her, which she absolutely was not because I was in the room with her while she was on the phone with her. Ultimately, she just needs to try and find a vet that can better meet her needs.
Ultimately, this isn’t the first time the exams and price have come up. Unfortunately, having two very large breed dogs money is always going to come into play.
I would recommend either a low cost vaccine clinic, or different clinic. All will require and exam for a rabies vaccine.”
Email received by the doctor:
“After a review of recent events, we have concluded our standards of medical practice are not a good match with your choices for a continuation of a productive Veterinarian-Client-Patient Relationship. Therefore, at this time we are terminating our relationship with you as a client.
We wish you the best of luck in finding a veterinary practice able to meet your expectations and needs for your pet(s) medical care.
I'm sorry that you feel that we do not care about your animals and nothing could be further from the truth. I pride myself on the standards of care that we have at our facility as do our clients. I just think it's better for you to try to find a clinic that might be more willing to adapt to your needs. (I can promise you that any other veterinary facility will require an exam to give a rabies vaccine. ) I had done you guys a favor with Olive because of circumstances, and unfortunately that has turned around and worked against our clinic.