Had an appt. window from 5-9pm. Tech did not show up, even after 9pm. Called and they kept saying tech was in route. We are very disappointed, as we paid for a warranty and have all our maintenance services done with this company. The customer services reps on the phone are very nice, but the remaining service at the company is steadily declining. To wait for a 4 hour window and then the tech still not show up is ridiculous. I would not recommend this company to any of my family, friends, or neighbors.