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enTouch

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Business Details

20

years

in Business

BBB Rating:
A+
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BBB Accredited businesses follow the BBB Code of Business Practices and pay a fee for accreditation review and monitoring. Accreditation is not a BBB endorsement or evaluation of the business’ product quality or competency in performing services.

BBB Rating and Accreditation information may be delayed up to a week.
Hours:

Regular Hours

Extra Phones:

Phone: (281) 225-1250

Main Office: (281) 225-1000

TollFree: (800) 608-2669

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Payment method:
all major credit cards
Location:
Columbia Ctr
Neighborhoods:
Westside, Westchase
AKA:

EnTouch Systems. Inc.

Entouch Systems

Entouch Commercial Sales

Entouch Systems- Outside Sales

Commercial Sales Entouch

Categories:
Electric Companies, Internet Service Providers (ISP), Security Control Systems & Monitoring, Cable & Satellite Television, Telecommunications Services, Telephone Companies
Other Information:

Parking: Lot

Wheelchair Accessible: Yes

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Reviews

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01/04/2016
Overall

After having been with enTouch for almost two years, I am rather disappointed with its inconsistent and slow Internet service. To be fair, the first year I was fairly happy with them.

For about two months I had intermittent connection issues. I thought it was just a temporary problem because it's happened before but went away on its own. However, after two months of consistent intermittent connection issues, I decided to call enTouch. The rep talked to me like I don't know anything
...view moreabout cable Internet, which is fine because they probably have to. After making sure I've already power cycled my modem, router and computers, they determined that the issue was on "my end" and sent a technician out three days later. The technician was knowledgeable and friendly. He looked around and replaced a connector outside that looked bent. Since then the intermittent connection issue went away.

However, more recently, I noticed that the only time I can achieve the 60mbps speed I pay for is between 2-5AM. During peak hours, I'd be lucky if I get 20-30mbps. When the whether gets bad, I would jump for joy if I get 10mbps at all! Yes it's pretty amazing rain can affect cable Internet speed. I did some research and some people blame it on the fact that more people stay home and get online when it rains while others claim that all cable Internet uses satellites somewhere in their connection so naturally rain and clouds can slow down the speed. The point is, I feel like I rarely actually get the speed I pay for. Yes, I know all ISPs have some kind of disclaimer stating that they are not responsible for actually provide the speed they advertise, but that doesn't mean it won't leave a bitter taste in their customers' mouths.

enTouch seemed like a good choice two years ago when I first switched but now Comcast is looking more and more appealing everyday.
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08/31/2015
Overall

enTouch increased my cable bill by $53.91 without notice. I didn't see it the first month and paid it. The second month I saw it and called to question it. They said that I was on a promotion that ran out. If I would sign another 1 year promotion, they would drop my bill back down, but they are keeping the $53.91 I had over paid for the previous month. They claim they sent me a postcard in the mail notifying me of the increase. I never received a postcard. Basically, they used the old ...view moreexpired special promotion trick to steal $53.91 from me. I'm sure they make a lot of money off that one. Do NOT use this company unless you have no other alternative.view less

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07/06/2015
Overall

I have never complained about a company before but the company truly deserves a complaint! If it wasn't for my apartment having a contract with this company it would have changed cable and internet provider on day two. A year and a half later they stillcan't get it right. For the first six months I couldn't get internet help because there was no record of me having internet service as far as their support system was conserond, all the while paying for internet! Then I called for someon...view moree in the billing department and the young lady told me she would call me bathe next day because she was getting off at 5pm ! I never heard from her.
Them about a month later I had a neighbor move out and the disconnected my apartment instead of the actual apartment that was vacant!!
I don't usually complain but this company deserve a warning! Please don't support this company!! It's a nightmare!
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06/03/2013
Overall
Do not sign up with this compa...

Do not sign up with this company. I only signed up because i had no choice. My apartment was pre-wired with this company. Bad service, Bad customer service, Too expensive for services been offered. On Demand service?? What a joke... Run!!!
Can i rate with zero star?? This company definitely deserve it.

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lawfulc
08/06/2011Provided by Citysearch - 
Overall
DON'T USE THIS SERVICE!

Entouch internet is nothing like they say, you don't get high speed internet, instead you get internet that disconnects constantly and you have to reboot you router every 10 minutes. When you call for customer service, you have to wait on the line minimum of 40 minutes, just to get 1 of 2 things, someone who doesn't know what they are doing, or someone who not only knows what they are doing, but someone rude! In conclusion, if you have a choice, STAY AWAY FROM THIS SERVICE

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Gary Finch
05/31/2011Provided by Citysearch - 
Overall
Helpful Customer Service, Great Internet

I recently signed up with Entouch and the service rep was very helpful. They installed the service when they said they would and everything has worked fine. I have their Internet, TV and Alarm and the Internet is great. My spouse works form home and needs a fast and dependable connection.

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merchant752759
10/23/2010Provided by Citysearch - 
Overall
Excellent service - Rock Solid Internet

800 dig did not get our yard marked. Weekend came and we needed to plant our trees. Calle Entouch for help (even though was 800 dig's problem) at 4pm on a Friday. A supervisor from Entouch came out and marked the yard at 6pm. Next day we got the trees out of the pots and into the ground on time. Thank you Entouch. We use their internet service. It is rock solid, no down time, and speeds are faster than Comcast for a lower price.

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kasbati
09/09/2010Provided by Citysearch - 
Overall
POOR CUSTOMER SERVICE, PATHETIC ONLINE BILL PAY

Having entouch internet is not because of our choice. Its the only high speed internet service in our area. Entouch has poor customer service. Each time you call them be prepared to wait 45 mins. I got a disconnection notice even though i had signed up for automatic bill pay. Don't get this service if you have any other options.

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westnnorth
12/08/2009Provided by Citysearch - 
Overall
Never again

We are forced to pay for this system by our HOA, which is controled by the developer. The internet works well enough except for having to reboot the system when the weather is bad. The TV is far less than perfect. Weather affects it more than I have seen with Satalite. We had trouble with our first box before a year was up. We were told that it had to do with not being properly installed. We were told that we would get ""On Demand"" but it rarely works, is slow as hell and is so frustr...view moreating that we have given up. We found out after we bought the house that Entouch was our only phone provider because the other company was told they would not be allowed in this part of the developement and never layed cable. All the other complaints about service are true as fare as TV. With internet I have had some good luck and some bad luck with the Tech's. I plan to sell this house as soon as possible and find someplace that is not controlle by the developer and Entouch. I have been touched enough. One more thing that I just found out. In order to Opt out I have to pay the HOA (developer) and Entouch $50 for them to consider removal of services. I have also lost faith in the ""High Tech Texan"". As for the rating, they would not let me go below one.view less

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NewTexan
11/04/2009Provided by Citysearch - 
Overall
Never had any problems

Wow! I have been with Entouch for over a year now and have never had a single problem. I am amazed at the negative reviews. I have them for phone, internet, alarm and t.v. and I am very satisfied with all.

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enTouch

11011 Richmond Ave Ste 400HoustonTX 77042

(281) 225-1000

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enTouch

11011 Richmond Ave Ste 400HoustonTX 77042

(281) 225-1000

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