No cars upon arrival. Called 1 hour prior to arrival to schedule a pick up. Called 15 minutes prior to arrival to confirm the pick up. Called 5 minutes to cancel pickup and advise that I would walk to the facility. The walk took about 10 minutes. Waited approx. 30 minutes at the rental facility. A couple arrived after me and they were offered truck to drive because no cars were ready. Then the on duty manager was about to give them a car ahead of me. When I protested that event, they gave me the van they were about to give to the couple. I am Black, they were White. Racism is an irrational thought, much like this scenario. It is also innate.