HORRIBLE!!!!!! They do not even deserve 1 star!!! I was a Groupon customer and got treated so! I bought my Groupon in November and called every day for weeks to get an answering machine that I could not leave a message on because it was always full! So I called the North Side location to complain and finally got an appointment. I get there and to my surprise, there is NO ONE there. Being that the answer machine was ALWAYS full, I was a bit perplexed. I sit in the chair that is not as comfy as my $20 nail spot, put my feet in and the water is SCOLDING HOT! I tell the tech and she said, 'well, you don't have to put your feet in'. ...REALLY??? How's that!? ~~Strike 1 During the service, still no one comes in and the phone had not made a sound. I ask questions about why she is the only tech there if they sold so many Groupons, why no one ever answers the phone, why it's so hard to get an appointment. Well, she (nail tech Heather) tells me that the Owner wants all the Groupon customers to return their Groupon because he is loosing money! What a crock! Maybe thats why they gave Groupon a completely diferent number to call because the number they gave did not ring there. I know because I called it while I was there! And because I am a Groupon customer that only paid $20 for mani/pedi, I will get a $20 experience! I was not offered ANYTHING to drink, my polish on my nails began to peel while she did my feet when I told her, she did NOTHING, she made my water extra hot, and then insulted me by saying I would not pay $80 for their mani/pedi BECAUSE I was a Groupon customer! I wanted to kick her teeth in! ~~Strike 2 with a couple of foul balls As i sit there and let my feet dry, she gets her 'regular customer' and makes sure to ask if her water is ok, offers her a drink and is extra friendly! Now, during our conversation I learned that she was on salary, so to give sorry service to me is not going to do anything but lessen her tip, yet if she would of given great service, she's still paid! I am normally a GREAT tipper! And I tip on the whole, regular price. She, well she got and NOT-SO-REGULAR tip! She almost did not get that simply because when I went to the front desk to tip. the male rexptionest was asleep!!! I was flabbergasted! I hit the desk to wake him and informed him I just called and the answer machine was full. If he was bored, call some people back! ~Strike 3 And they're OUT! Even with an offer of something to drink, this service is NOT worth $80. If you are looking for a spa mani/pedi pampering, I STRONGLY suggest beyondbeaute in Clear Lake and in Deep Park. They give the best treatment EVER! They have a wonderful services! My money will never go any where else!
And I left 2 emails on their web site and have yet to get a response!