Doctors Express - Vintage Park
Urgent Care When You Need It
- General Info:
Doctors Express - Vintage Park is a walk-in clinic that provides urgent care, travel vaccinations and more in the Houston, TX area. Doctors Express treats everything from cuts and bruises to fractures and colds and everything in between. We have on-site lab tests, x-rays and prescriptions with no appointments needed. We're a state-of-the-art urgent care center with physicians on-site every day.
The doctors and the service on the medical side were polite, expedient, professional and fantastic.
However negotiating the back-office end of things has been a bear of an effort (took me most of the day, and several phone calls) and I did have a very negative experience with the billing manager who was quite rude.
The most important thing (and the reason I've changed my rating) fortunately after escalating to the branch manager, Sean -- I was able to get the information I required and was able to achieve satisfactory resolution regarding my concerns.
It was explained to me that while the billing transitions have created some difficulties this is something Doctor's Express Vintage Park is working through with brighter hopes for the future. I'm willing to give them another chance. Every company has problems - and any company who's willing to ride it through and work to fix their issues is a company worth doing business with.