I got an email today (6/6/2016) from Monique Garza, the collection manager, explaining why she had the receptionist lie to me this morning while I was paying the overdue HOA of a Hong Kong owner who didn't have a U.S. bank yet. First, the receptionist told me Monique was on the phone. After I waited, I was told Monique was at lunch at 11:19 am. I was instructed to pay the receptionist. While I don't mind paying the receptionist, and skipping a visit with Monique, I do mind being lied to by the receptionist so that Monique doesn't have to get up, leave her office, and meet with me when she knew I was on my way. Monique could have told me weeks ago, or this morning, to just drop the check off with the receptionist and not lie to me. It's disrespectful and make you wonder what else they lie about. It shows how property management companies are becoming useless. With good property management software, any complex can become self-managing, save money and get the services they need.