Terrible Customer Service
I have always been extremely satisfied. Great food, fast, good prices, even deliver. That is...until *they* made a mistake. Please know that when *they* make a mistake with your order, all you're going to get is an apology. Nothing else. I ordered Vegetable Mu Shu, which is basically a bowl of vegetables that come with very thin papers, called crepes (similar to flour tortillas), and plum sauce. I had my order delivered, but they had forgotten the crepes and plum sauce. What is Mu Shu without the crepes and plum sauce? I called, and the girl who answered the phone apologized, and said that she remembered not putting them in the bag. She said she'd make a point to credit my account for next time. I asked her if I'd be getting a complimentary Mu Shu dinner next time. She said, no, just complimentary crepes and plum sauce. WHAT? No "I'll send some over right away." No "Your next dinner is on us." Just "We will credit you for the 15 cent crepes and plum sauce." I was livid. She just kept apologizing. I asked her how crepes and plum sauce for NEXT time would help me for THIS dinner. Again, an apology, but nothing else. I said, "You're going to lose a customer over crepes and plum sauce?" Again, an apology, but nothing else. I hung up on her. So spread the word - everything is great until THEY mess up. And if they do, don't expect ANY customer service. Just a really nice "Oh...sorry." I won't be back.