Chacho's
(713) 975-9699
6006 Westheimer Rd, Houston, TX 77057
Near Woodlake/ Briar Meadow and Westside
Videos & Photos
Business Details
General Info
With one of its locations in Houston, Chaco s is a chain of casual dining restaurants that serve a variety of Mexican cuisine. The restaurant chain serves breakfast items and lime juice, margaritas and beers. In operation for more than 15 years, it operates a salsa bar, as well as serves a healthy diet menu.
AKA
- Chacho's Mexican Grill
Reviews & Recommendations
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Really cheap and carnitas to die for.
Really cheap and carnitas to die for. Please steer clear of the fajitas though.
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not cool
Provided by Citysearch
Went on a busy Sat night. When I was given my tray of food there was a whole bunch of slimy stuff on the bottom of my tray and one of the plates of food fell off because it slipped on my hand. The girl behind the counter took the tray (which had the other item I had ordered that was still intact) and asked what had dropped that she would remake it. Afterward she came to my table and told me we would have to pay 50% for new food. SHE TOOK ONE OF THE THINGS WE ORDERED back and then tried to make us pay for it again. She blamed it on the coward manager who told her not to follow up with our table. Will not be going back there any time soon. Makes me think that it is dirty if they do not even wipe the bottom of the trays off....
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Horribel Customer Service from Chachos
Provided by Citysearch
Horrible customer service from Chacho’s. I used to love their nachos, but now I haven’t been back since. Drive-thru customer service and management is horrible (this isn’t their first time). The drive-thru employee was abrupt, rude, and disrespectful. When I walked in to complain to the manager (who looked like a kid), he didn’t bother to listen to me and automatically chose his employee’s side. On top of that, he made up things he imaginarily heard I did on the intercom. So, thinking Chacho’s had respectable upper management and just had a few bad seeds, I tried contacting the owner or general manager of all the locations. I sent him several email request and voicemails to contact me, thinking he was a busy man and may have forgotten. He never returned a single one. That just shows me they are arrogant and don’t care about their customers’ concerns or complaints. I guess they think they have enough customers so they can treat their customers any which way! I plan to never go back again! Don’t support!
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Best tacos burritos and margaritas in…
Best tacos burritos and margaritas in Houston for the price
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Ghetto Bad Mexican restaurant
The food isn't all that and not worth going there. The service they provide is horrible. You can tell they hire anyone to work there and no sense of respect for the customers. it is just very unpleasant place to go and get your food. If you complaint on the cashier or whomever is taking your order, im afraid to think what they'll put in your food if they dont like you. I seriosuly had my order done wrong, a rude cashier and had more money taken out of my credit card. so what out! make sure you look back at your credit card charges a few days later or once cleared because they took more money that what it should be and that's not acceptible, it's called stealing!
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Chachos is filthy and food quaility is poor.
Provided by Citysearch
I have been eating at Chachos since they opened. The food was always good, great marjaritos and nice atmosphere. I have noticed a decline in the cleanleness of the estabishment and that it is falling apart.\r the serice and food quailty has declined and they still do not have a bartender that is proficent in making drinks.\r Both bath rooms are disgusting and filthy. The owners have gotten lazy in management and seem to leave it running on autopilot.\r We usually get the king kong nachos, gorditos and occasionally breakfast. We no longer patrionize Chachos it is just too dirty
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Only one thing good
Just got back from this restaurant. The only nice thing is that it is centrally located...ok, and one more thing. It is open late...I think 24 hours a day...
But this place NEEDS mega security. Very scary environment! -
Best Tortillas and Breakfast Tacos
Provided by Citysearch
Hands down, this is restaurant-quality home-made Tex Mex that is better than any sit-down restuarant in town. When Chacho's first opened, I gained some weight no thanks to them.\r \r I dream of their buttery, fluffy eggs inside a folded inside their fresh, lightly sweet tortillas. They are so good, you don't need to order cheese, which is extra. They must use cream in their eggs...I wish I knew their recipe. The juicy chorizo, tender barbacoa, and the thick-cut bacon are the best tacos. Breakfast tacos are priced lower if purchased Monday though Friday before 10:00 AM.\r \r I like to order the Chicken Combination Platter which is not displayed on the drive-thru window menu. It's about $8, but it is enough for two people. The prices are more than Taco Bell's but less than a regular Mexican restaurant's.\r \r Sometimes, the drive through experience is a hit or miss. The customer service at the drive thru is a little thuggish, but I don't mind as long as they are not the chefs. Be prepared to wait in the drive thru too.
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Best muchies ever!
Provided by Citysearch
I will admit that I've never been to this establishment before midnight. If you are hungry around that time, there is nothing better.
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A nice place for a quick bite
Provided by Citysearch
A nice place but the waitress a little slow. I will return because this is near my home. Its a good place to get out of traffic.
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below standard customer service,Very poor hygiene,conflict with menu card price,overrated !!!
Provided by Citysearch
I'm amazed this place is still running its ""FOOD"" business, the way they treat their customers. The only time I went, the cashier got my order wrong,they had meat in the food despite of veggie order ! When I tried to correct him, he very impolitely told me""pay the bill get the food & get out from the line !!!! "" \r \r If you get the chance to look at the backside of kitchen,u will realize that what the hell are you eating !!!\r \r I don't understand how come these restaurant gets so much rating ??
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Worst customer service & very overrated
Provided by Citysearch
Manager behaves like a highwayman !! Cashiers are extremely terrible !!!! I ordered taco & I got mexican Salaad. When I asked them politely to change & check in the receipt....the cashier said "" you are drunk ....!!!??? "" excuse me ....I said I am a teetotaler ....please behave sir ...!!! he said come in a line again and order another food....when I asked that can you please call your manager ??? he said ....""this place is owned by me !!!!!!!!! ""\r \r I left the place & he started laughing !!! I was so shocked that I actually thougt ...where the hell I am ??\r \r
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Disappointed...horrible customer service !
Provided by Citysearch
visited chacho's restaurant in Houston yeasterdayI had been frequent visitor at your restaurant in last year,I would say probably atleast twice a month ! but yesterday's event was so much appaling that I decided not to visit chacho's ever ! We ordered a some food thare,the cashier took the order & we had a receipt. I later on found that the prices were charged more than I read in Menu card. I went to same cashier (manager refused to reveal his name -that was surprising).He completely ignored me & my wife. My wife asked 7 times with word ""EXCUSE ME"" ! We felt that we have been abused because of race or country ?? I don't know !! Finally manager came & solved the problem.He said that they recently changed the menu ! this was not enough,the cashier even mocked at us ...he was laughing on backside...he came back after we left ordering place..! Today when I called restaurant the attending manager at present dis not answer properly ! To tell you the truth,this was first horrible event in this country after I landed 2 years back !
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I will never go there again
Provided by Citysearch
I decided to start my day by picking up tacos for myself and my coworkers. After odering 15 tacos I waited for 30 minutes for them and then when I got to the office there were only 12 tacos. The barbacoa was so greasey that it dripped out of the bag and stained my carpet in the car. The taco sauces were runny and everything was just nasty. This was my last trip to Chacho's.
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Disappointed
Provided by Citysearch
When my husband and I lived in west Houston in the past five or six years we used to go to Chacho's at least 2-3 times a month. Their food was great, super fresh and tasted delicious; their pico de galla is unbelievable, as well as their fajita nachos. Their margaritas on the rocks are absolutely the best I ever tried - and that comes from the margarita freak. But then we moved to Spring and eating at Chacho's started to feel like a very rare treat - until today. We happened to be in that part of town and stopped at Chacho's for lunch. First we were told that the restaurant had just changed their policy and the bar is now open only at night. Bye-bye, our chance to enjoy ritas on the rocks... Frozen versions were ""drinkable"" but totally nothing special. The cashier got sort of attitude-nal when we asked about the change of policy. Her demand ""Your right hand!"" when I put my left hand out to get a wristband sounded plain rude (and was ridiculous too). The food was still good though. The major setback was the dirt. Their bathroom (at least ladies') was always sort of small and dingy but it looks like these days they just stopped maintaining it at all. Paper towels on the wet floor and the only soap dispenser broken, literally smashed off the wall. After lunch we went to the closest theater for a movie and the first thing I did was to rush to the bathroom to wash my hands.\r I feel sort of sad and almost cheated. This place used to be so good...
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WORST DRIVE THRU SERVICE AND WORST CUSTOMER SERVICE IN TOWN..
Provided by Citysearch
I start this review with one great true fact about Chacho's; the food is good! the drinks and salsa bar are great..however when you go so often as I used to do, you cannot help but noticing the filthyness and grimm around this place. They just don't care anymore.... One big truth about Chacho's nowdays (Aug 2008) is that the place is DIRTY AND UNHEALTHY...I guess because they are open 24 hrs, but shouldn't be that the main reason to clean?\r \r Another thing that has gone sideways is the window service, the drive thru....first the PA system is awful, you cannot understand nor hear the person taking your order..or are they just mechanically assuming what your order will be? thus they get the wrong order 90 pct of the time! such as if you say ""taco"" they assume is a taco plate and nothing more! The staff is not friendly, they are not accomodating to special orders, since they make sure you KNOW they are upset if you make a special request.... This has happened to me so often that despite to my liking of the food, I stopped going there.\r \r I had to suffer thru more than five wrong orders, during consecutive visits and experienced the staff's rage that came after I requested they fix my order, while I witnessed how a family was mistreated because they were not being clear placing their order! and after seeing how the cashier just walked away when he or she just had it!! I promissed myself not to be a subject of bad service, unhealthy surroundings with maybe unsanitary food preparation areas, and UNFRIENDLY CUSTOMER SERVICE!! I promissed myself never go back. and I stopped going to Chacho's! \r \r After all, it is MY MONEY I am paying with!!!
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Watch out for the 7.5% inflation surcharge!
Provided by Citysearch
We went on Saturday night. We all took a menu to look over and noticed different prices on the menus. We ordered expecting to be charged the price of the lesser--typically what is done. Price charged was the higher, then, they added a 7.5% inflation surcharge on top of that! The staff said the owner didn't want to increase prices....well, he just did by doing that, without warning you!\r Staff was friendly and helpful. Restaurant was dirty. Food was good. Ordering was very slow.\r Won't go back.
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Will not return for average food and bad service!
Provided by Citysearch
These jerks bussed my $5 drink when I went to get my food and would not replace it even after busboy admitted doing so!! They even implied I was lying because so many people complain about that. If so many people complain, then maybe there is some truth to it. Screw Chacho's and that pimple boy cashier!
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