Umm, Felt Like Spencer Pratt on My Birthday
I walked in yesterday as a first-time customer with my celebrity shades on and ready to celebrate my birthday. I was not greeted with a smile, but that's okay it was my birthday...and it was gorgeous outside.
They had about 10 similar flavors on display, and the cupcakes looked perfect. I asked for a sample of the cupcake to make sure it wasn't too muffin-like...the counter helper said that they don't do samples. I enthusiastically asked if they did anything special for birthdays. She said with a non-expressive face that they give plain white candles away...that's all.
One of the counter helpers finally wished me a happy birthday with no sincerity or smile after I purchased a dozen of the adorable smurf blue, red velvet cupcakes with a dainty heart on the top. A dozen of these cuties will run you $38 with tax. I also had to ask for a ribbon around the box too, like the one displayed in the window. You see, I wanted to make a proud impression of the special cupcakes at the party.
At the party, guests said the red velvet cupcakes had great cream cheese icing, but the red-velvet cake was plain.
One of my friends, who is a gourmet foodie and travels the world, told me that she will never return to Celebrity Cupcakes. She said they messed up on an order of cupcakes in February, and they told her to re-ice the cupcakes herself!
I told her about my lackluster consumer experience there and told her that I was taking the poor customer service personally. Now, I know it was just a matter of them treating people like they are from Hollyweird vs. Hollywood.
My suggestion: Their staff needs to take acting lessons on customer service. In a city of cupcake showdowns, customer service should not just be the icing on the cake.