Worst Experience Ever!!! - I booked my appointment back in February online for Kristi W., since her name was the only name on the online booking system. (this has now been updated) I even called and spoke with Kristi personally and she confirmed she would be there. When I rescheduled my appointment online, I also called and confirmed she would be there. When I arrived for my appointment, Nicole told me that Kristi's car broke down and she won't be able to make it. It would have been nice to get a phone call or something.
So, Nicole took me back and I noticed a very dirty floor that I almost slipped on from it being so wet from the person before me. She began to spray me and was missing many large spots on my arms and legs that had to be resprayed. There was also a huge dark patch on my neck. She attempted to fix the spots by spraying me over and over again. She even sprayed me one time with my dress on, because she said she was just spraying my neck. So, I then had a scoop neck tan line from my dress. Wow. Shouldn't she have told me to take my dress off when I asked her?
Nicole knew that it was an awful spray tan, and that is why she did not charge me and even suggested I rinse it off as soon as I can. It had only been an hour, and I was already much darker than I wanted to be. After another 30 minutes, I noticed there were still many large patches, so I did wash the entire thing off. Luckily, it had not soaked in enough to be permanent. After telling my friends what happened, two of them recommended Sarah Kall in Sugar Land, so I went to see her that same evening. This was for a wedding, so I needed it done that day. Her spray tan came out amazing and she is so nice and professional and her shop is super clean and nice.
This place has terrible customer service. The owner, Kristi, did not even attempt to contact me for 2 weeks after the incident after she was immediately made fully aware of the situation. She also has done nothing but lie about the story, when she was not even there, and she continues to deny her business did anything wrong. She has called me a competitor, a fake, a liar and done nothing but lie and deny. I can assure you that this was an awful experience, and I would never wish it to happen to anybody. I cannot warn you enough not to go to this business, unless you want to be treated badly and have a terrible spray tan. Hopefully, you will heed my advice and not go here.