This is the worst customer service and quality every.
I booked my appointment 2 months in advance for my daughter while she was staying with her dad in Houston. I called and spoke with at least 6 different salons I settled with this Black Butterfly salon after the prices I was quoted, location and reading a few reviews.
I had booked my daughter to get her hair braided 3 Saturday's in a row. When I made this appointment I clarified exactly what my daughter's hair type was and...view more exactly what I needed done to her hair. I never under estimate her hair- as she does have lots of hair. The owner lady quoted my a price... it was somewhat comparable to prices I pay to salons in my location.
Once I booked the appointments I called to confirm the dates and time. It took 3 calls for anyone to call me back. I was starting to think I need to move her to another salon. When the lady finally called me back I found out she booked the appointments all on the wrong days and times. We were able to get everything situated and back on schedule..
My daughter makes it to her 1st appointment to find out she was given to another hair stylist Ashley. Ashley had to "squeeze" me in, she was running late due to personal issues she had experienced that morning. She asked my daughter to come back an 1 hour and 45 minutes later. Ashley had lied and told me the salon did not have my phone number- even though my phone number was given at the time of the appointments and the follow up confirmation calls. Regardless I did not receive a call asking to move our appointment.
When my daughter finally makes it in the chair and started braiding her hair she gave a different price, over double the price. Note, prior to the appointment I did speak to the owner and gave full and exact description of what I needed done. I had continued business with this salon 2 more weekends after this. I would of been happy to pay the cost the next 2 appointments if they had at least honored the cost while my daughter was in the chair. I tried to discuss with the owner lady, who I made the appointment with initially. She was VERY rude, acted like I was bothering her and hung up on me while I was talking. I tried to work through the situation very calmly but when the owner and her employees are disrespectful to customers, it was time for my daughter to get up and leave. I asked for my daughter to leave and while she was waiting for her dad to pick her up Ashley continued to bad talk me to my daughter. For a first time guest and never met these ladies I find that very disrespectful and unprofessional. Completely unacceptable!!!
This salon is very unorganized, very unprofessional. The fact they spoke to my daughter about me, well that is never a good thing. Some may say it could be a racist situation.
I get my own hair done every 3 weeks in my local town as well in bigger cities such as Dallas, LA, Memphis and I have NEVER experienced such horrible and unprofessional customer service.
I will continue to share my experience with everyone, as long as I can in regards to this salon.view less