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Best Buy

CLOSED NOW

Today10:00 am - 9:00 pm

Tomorrow10:00 am - 9:00 pm

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Business Details

Hours:

Regular Hours

Mon - Fri10:00 am - 9:00 pm

Sat9:00 am - 10:00 pm

Sun10:00 am - 8:00 pm

Brands:
Electronics
Payment method:
discover, master card, amex, visa, all major credit cards
Categories:
Major Appliances, Consumer Electronics, Automobile Radios & Stereo Systems, Television & Radio Stores, Computer & Equipment Dealers, Home Theater Systems, Cellular Telephone Equipment & Supplies, Office Equipment & Supplies, Computer Printers & Supplies

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01/08/2011
this place is hit or miss

I spend alot of time and money in Best Buy the service is basically hit or miss. Some days I have 5 people asking me if I need help and sometimes you can't find anyone who works there.\r I will probably be going to this store in the next few days to buy a TV I can play pc games on....hopefully it will be a good experience..

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08/04/2010
Worst Customer Service

Best Buy does not deserve even one star. The customer service is non-existent and an absolute embarrassment to the company. My husband and I recently purchased a refrigerator from the store. Over the past few weeks, they screwed up the delivery THREE times and scraped up our staircase bannister in the process of the delivery, after we made sure to give them careful instructions when we placed our order that the ki... view more

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02/05/2010
The WORST managment and customer service.

I went to Best Buy to return a laptop I paid cash for. They made me take a gift card for 1/2 the refund, stating it was on the terms on the big board behind them. It was not up there. I told them to show me where it was, and they could not. They insisted I take the laptop and come back the next day (they were closing) to replace my laptop. \r \r They changed the pricing on the laptop I wanted, or maybe they updated... view more

Was this review helpful?Yes No|Flag AbuseReview provided by: Citysearch
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07/20/2009
Promises in the store, but don't follow through

We're in the store, trying to make a purchase right before the store closes. The only way we'll purchase the tv and other electronics is if they can come and install the following day. They said they could; and we make the purchase with all of the installation fees, hook ups, etc. The next day rolls around, it's getting late, no one shows up. We call the Geek Squad phone #, they keep saying they'll show up. Neve... view more

Was this review helpful?Yes No|Flag AbuseReview provided by: Citysearch
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11/18/2007
Worst Service Ever, Geek Squad Lies

Do not take anything to the Geek Squad! Every time we drop off our camera, hard drive, etc to work on, they never finish when they promise. They also NEVER answer the phone! No matter what time of day it is, they will not answer the phone. You have to physically go to the store to get any service, and even when you are there, no one knows what the status of your project is. The lack of customer service is unacce... view more

Was this review helpful?Yes No|Flag AbuseReview provided by: Citysearch
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01/22/2007
THIS STORE STINKS-I BOUGHT AN EXPENSIVE PDA,TOOK IT HOME AND THERE WAS NOTHING IN THE BOX!I WENT BAC

THIS STORE STINKS-I BOUGHT AN EXPENSIVE PDA,TOOK IT HOME AND THERE WAS NOTHING IN THE BOX!I WENT BACK 3 TIMES AND THEY REFUSED TO GIVE ME ONE!

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01/15/2007
Worst service ever

I bought a GE refrigerator side by side, and got the 5 year extended warranty for $150.00. I call for repair on ice maker and water a technitian came and said they will come back , after 2 months I still have the same problem and everytime I call to the service department they say they have it on back order. I will not recomend this extended warranties from any Best Buy.

Was this review helpful?Yes No|Flag AbuseReview provided by: Citysearch
Response Writing Tips:

When responding to a positive review, thank the customer, acknowledge what they liked and invite them to return.

When responding to a negative review, be professional, understand the customer’s concerns and respond to them. Your response can win back a customer and convince others that you are committed to quality and service.

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08/22/2005
I thought Geeks were supposed to be smart????

DO NOT TRUST YOUR COMPUTER WITH THEIR GEEK SQUAD!!!!! The management team on the other hand is very well practiced in their customer service skills. They had my computer for a month, I would call and they kept telling me it was still ""out for service"", then one day i recieved a letter telling me I had 15 days to pick up my computer or it would be their property!!! When I picked up my computer, it was still BROKE... view more

Was this review helpful?Yes No|Flag AbuseReview provided by: Citysearch
Response Writing Tips:

When responding to a positive review, thank the customer, acknowledge what they liked and invite them to return.

When responding to a negative review, be professional, understand the customer’s concerns and respond to them. Your response can win back a customer and convince others that you are committed to quality and service.

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05/26/2005
What??

When i called to see if this store had the Nikon D70 & D70s in stock ot took over 11 minutes for them to get back to me and that is including the hold for extensions and waiting for someone else to pick up. What is happpening in the world today? With lower customer service standards and longer waits in a world in which u dont have a long amount of time. Truly i am dumbfounded by this change in the world today. Ca... view more

Was this review helpful?Yes No|Flag AbuseReview provided by: Citysearch
Response Writing Tips:

When responding to a positive review, thank the customer, acknowledge what they liked and invite them to return.

When responding to a negative review, be professional, understand the customer’s concerns and respond to them. Your response can win back a customer and convince others that you are committed to quality and service.

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Response should be at least 25 characters
02/22/2005
Very Bad Service

I purchased a digital camera that started malfunctioning. When I returned it to the store I spoke with the operations manager who clearly saw the camera malfuntioning. By the time he got the tech supervisor to look at the camera the problem cleared up. I requesting an exchange because the of the malfunctioning camera. My request was refused becuase the ""tech"" could not get the camera to malfunction even though the ... view more

Was this review helpful?Yes No|Flag AbuseReview provided by: Citysearch
Response Writing Tips:

When responding to a positive review, thank the customer, acknowledge what they liked and invite them to return.

When responding to a negative review, be professional, understand the customer’s concerns and respond to them. Your response can win back a customer and convince others that you are committed to quality and service.

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Response should be at least 25 characters
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Best Buy

5133 Richmond AveHoustonTX 77056

(713) 552-1512

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Best Buy

5133 Richmond AveHoustonTX 77056

(713) 552-1512

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