Posted: 6/30/2011Provided by Citysearch -
I am completely unimpressed with Apple Glass. They started out well but things went downhill fast. They quoted my glass and I paid my deposit. They told me 5 business days. Not a problem. They call me within 3 days (this is great) to schedule the install for that day. Told me it would be between 1-5 but closer to 1. I leave work to take a long lunch for the installation. They call me at 2:30 to tell me there might be an issue with my window and the installer should be at their office in 30 minutes to look at it. I called them in 45 minutes because I still hadn't heard from them. They tell me all is well... he will be there before 5. Long story short... he called me at 5:20 to tell me he can't make it today. I was only taking a long lunch... not HALF A DAY off from work. When he did call me... NEVER APOLOGIZED other than to say sorry he didn't have the parts he needed to install the window. When I told him it was a disrespect of my time... HE HUNG UP ON ME!!! Unacceptable. I would think twice about using Apple Glass in the future. I know I will never use them again.