Lisa, the secretary for Dr. Tran is nearly impossible to work with. My fiancé had an infected root canal with abscess and we tried reaching the on call physician over the weekend - Lisa answers the answering service - She told us she was COMING OUT OF A BAR. After a 5 minute conversation with Lisa about symptoms she would not relay any messages to Dr. Tran! My Fiancés infection got worse! - finally after reaching Dr. Tran (on Monday) he was put on a different antibiotic and additional pain medications. When trying to make a follow up appointment for the increased swelling, fevers, swollen lymph nodes and pain she told us she could only get an appointment for late Thursday (remind you we are calling about a systemic infection at this point on Monday!) She is extremely rude and I WOULD NOT RECOMMEND going to this facility for anything serious. She has no empathy for patients and is extremely condescending. I would also like to know why a secretary is answering on-call physician phone calls and determining the severity of the call... accident waiting to happen.