Adolf Hoepfl & Son Garage

Complete RIP OFF artists. My buddy was towed there due to his car overheating and they quoted him ~3,000 for a head gasket change and hoses. I informed him that I could do the work for him so I drove him there to pick it up. They told him the radiator was full of water; it was not, and we had to stop at a another service station to fill it and then drove to my shop where we found an upper radiator hose gone bad. Literally a $25 easy fix and they tried to take advantage and STEAL his money for repairs that didn't need repaired and they had no intention of doing. I can now see from the other reviews I'm not alone.

Horrible! They called me 3 times within 15 minutes with 3 different quotes. I declined. I still paid them $95. I DROVE my car up to their shop and dropped it off. When I picked it up it had a sign stating - DO NOT OPERATE. I had to put my own water and coolant to drive off. When I got to another mechanic close by they noticed that my parts were not even put together and caused a hose to burn. Luckily I am having my car repaired by a shop that operates with honesty and integrity. Also less than half the charge! 0 stars!

I've been going to this garage for years, I used to know the owners. But ever since it was sold the shop lost all of its integrity. My mother took her 04 focus there in September to get her car serviced. After finding out they overcharged us they also STOLE our battery. I didn't realize until the battery died and I had to get it replaced and took it in because its still covered under warranty and it was a completely DIFFERENT brand. The car wasn't even serviced for the battery. When confronted them they denied it but they were the last hands to touch the car. THIS SHOP HAS NO MORALS OR INTEGRITY IN GETTING THE JOB DONE RIGHT. THEY HAVE NO RESPECT FOR THE COMMUNITY OR REPEAT CUSTOMERS. THEY JUST WANT FAST MONEY FOR A HORRIBLE JOB. DO NOT GO HERE UNDER ANY CONDITIONS.

I trusted this firm with extensive repairs to my truck. In about three months, I had spent nearly four thousand dollars. I was told (in writing) that all their repairs were covered for 12 month or twelve thousand miles. The expense of the work would be OK in and of itself, but first the brake job failed and Adolph's refused to take responsibility for getting the truck to their shop--I was expected to either drive the truck with failed brakes or pay to have it towed in. Since I now live about 35 miles away, I opted to have the failed brake repaired locally by a different mechanic. Five months later, a seal kit applied to the power steering system [by Adolf's] failed--according to my new local mechanic, Christian Brothers. Without knowing about the previous repairs by Adolf's, they examined my steering system to discover the cause of a serious fluid leak. They conclusively determined that it was due to a failed seal at the top of the steering gear box. They emphasized that it was NOT due to any cracks or other issues with the gear box itself. They recommended that new seals (a seal kit) be installed. I explained that exactly such maintenance had been performed not too many months earlier and was still in warranty. I then took the truck 35 miles down to Adolf's. They cleaned off the gear box that was covered with fluid from the trip down to their shop, and took pictures of the then dry [dried off] seals to "PROVE" that the seals were not at fault and they were not responsible. I was told that the problem was an "internal" leak. I questioned what that meant and was told that fluid was leaking through the gearbox housing. I asked how that could be if not through a seal. At first, I got no solid answer from the owner's daughter, and so I asked if that meant through a crack in the housing. She said that she could not see any crack in the photo and was otherwise unaware of such an issue. I then asked to speak with the mechanic, but was not allowed to so do. Instead, she talked with her dad, the shop's current owner, and returned saying that indeed there MUST be a crack because it was NOT the seals--but she could not and did not verify the existence of any actual crack. The owner refused to complete the warranty work and I am left to find some other costly remedy. In good conscience, I cannot recommend this repair facility.

My father, Carl Smith, used Adolf Hoepfl Garage services for many many years. After my college days, I moved around the corner from the Hoepfl's home and used them for my BMW car repairs. I was very satisfied. I moved and had to change to a shop nearby who gave me the shaft. Since I know bone here from Sick'em and am now more mature, I returned to Adolf Hoepfl Garage even though my commute is much further...all the way from Montgomery County! I feel that Adolf Hoepfl Garage, especially with the new owners, is honest, above board and reasonable...and definitely worth the trip.



Carlene Moore Weaver