To anyone who has a serious pain anywhere on your body, and need medical care in the form of Medical Doctors, a Chiropractor, or physical therapy. This is my testimony of Houston Health & Wellness Center medical office located at 2550 Gray Falls Drive #120, Houston, Texas off Westheimer and Gray Falls Drive. My name is Ronald Owens and I work on a ship as a merchant seaman. I injured my right shoulder when I was at sea on November 2004. After I was off on vacation I went to several doctors for care of my right shoulder. I had medical exams, X-rays, MRI, and a neurologist. All in which I still was not able to fix my shoulder. It was still in serious pain. To my luck I found the medical office of Houston Health & Wellness. The team of Medical Doctors, Chiropractors, Physical Therapists, and a professional staff, which has to be, in my opinion, in the TOP 1% of all medical facilities in Houston Texas, and I have seen a lot of different doctors over the past 10 years living here in Houston, coming from California. The whole staff is very caring and very professional and always in a happy mood, which is very important to all who come for treatment. They are very supportive of each, and everyone of the many, many patients. My right shoulder feels very good now, and I am ready to return back to work. Thanks to all the staff. I am very grateful for your professional conduct, expertise, and caring, and I will continue to come back when I return from my tour of sea duty for a check up. Thanks! I will see you soon Ronald Owens
On Friday,May 11, 2012, while visiting my sister in Houston, I experienced severe NSAIDS adverse effects of excruciating abdominal pain and spams; continuous projectile vomiting, dehydration, and blood pressure of 164/114. Within less than five minutes, Pam, the RN on duty, escorted me into an examination room and in the epitome of compassion, empathy, and professionalism, immediately performed a very thorough assessment of my vitals signs; detailed and extensive inquiry pertaining to my current pain, and relevant medical history . Three minutes later, Dr. Mark IM, (ER MD on that day) assessed and evaluated my excruciating abdominal pain and promptly rendered appropriate medical treatment which consisted of: IV fluids,(for dehydration due to excessive projectile vominiting); Lab work (for purpose of obtaining baseline of my electrolytes); and IV medications for abdominal distress, spams, vomiting. I arrived at Sacred Heart 24 Hour Emergency Center at 9:30AM and by 11:30AM was home, resting quietly. In addition, Dr. IM referred me to a GI specialist. I was a RN for 23 years and worked many speciality units, including ER. I am blatantly honest to proclaim that all Emergency Centers, ER, and Urgent Care Centers MUST AT LEAST ATTEMPT TO ACHIEVE THE OUTSTANDING LEVEL of PROFESSIONALISM, INCLUSIVE of RENDERING EMPATHETIC and COMPASSIONATE CARE to ALL THEIR PATIENTS. Therefore, it would behoove other Emergency Centers in Houston to model Sacred Heart 24 Hour Emergency Center. Lucila Leal, School Psychologist
The doctors and the service on the medical side were polite, expedient, professional and fantastic. However negotiating the back-office end of things has been a bear of an effort (took me most of the day, and several phone calls) and I did have a very negative experience with the billing manager who was quite rude. The most important thing (and the reason I've changed my rating) fortunately after escalating to the branch manager, Sean -- I was able to get the information I required and was able to achieve satisfactory resolution regarding my concerns. It was explained to me that while the billing transitions have created some difficulties this is something Doctor's Express Vintage Park is working through with brighter hopes for the future. I'm willing to give them another chance. Every company has problems - and any company who's willing to ride it through and work to fix their issues is a company worth doing business with.