Below is an email conversation between Dr. Allan Panzer and myself. Dear Dr. Panzer, I pleasurably give you my heart filled thanks for your "on the money" advise and recommendations concerning my decision of LASIK surgery. Obviously your plates full juggling Optometrist practice, expertise in court cases and various travel helping patient's in need. I feel quite honored and appreciative that a gentleman of such exquisite character scheduled time to provide professional but critical advise to me, someone you don't know and never met. Your actions and willingness to help sheds light on the true reason your a Physician, to help people, regardless of monetary gain or public gratitude. Taking your advise and armed with this email of your recommendations, enabled me to locate an Optometrist. His advise mimicked yours to a tee, he said, "with all of your previous issues, you should run not walk from any unnecessary surgery, including LASIK." Sound familiar? It should, you suggested the same, so, eyeglasses and contacts are my only option. Please understand the reason I contacted you, I have an advanced education but, my feeling of apprehension and unease were triggered when three Ophthalmologist assured LASIK was the answer. I truly don't want you to think I was a waste of your time. Doctor, your professionalism is astounding, your open arm policy is refreshing and your attitude is to the point. The Physicians oath you were required to take upon receiving your license to practice, I can honestly say, you walk the walk, not talk the talk. Thank you so much Doctor Panzer for everything. I guess there's no reason for me to call or schedule an appointment, your opinion was the key, I needed someone to trust, and that was you. We thank you again. Regards, S D Johnson Consulting Editor
I've been going to Berkeley for over 10 years; this year was the first year that I experienced difficulty in getting my glasses. I had gone 4 different times to pick up glasses that I was told was "in" not to have glasses there at all. It's an understatement to say I was upset. By the 4th time I requested a refund which I was granted. A few weeks later I get a call from Oscar to come pick up the glasses and Maria S. who told me my glasses were not only 'in' but she would mail or deliver them wherever I wanted. I was shocked because I thought this process was over after I got the refund. Maria was proactive in seeing it through. She had my glasses made by Berkeley not by my Provider because of the professionalism and SEE IT THROUGH attitude she exhibits. She delivered them today to my office; they fit perfectly and I'm a 'again' happy satisfied customer. She stopped me from going elsewhere next year and gave me faith that great customer service still exists. Way to Go Maria S! You went over and beyond and I appreciate you. You're a lifer.
After being laid off last Fall, I COBRA'd my FSA account. In December. I went to the optical shop at the Weslayan location to buy Rx eyeglasses and sunglasses with my FSA monies. Oscar was extremely patient and helpful on both occasions I was there: first, to pick out frames and learn the costs involved, and second, the day I ordered multiple pairs, for all of which I needed certain tints, coatings, etc. Ordering was a time-consuming process, but we both wanted each pair to be exactly right. And they are! I picked up my new glasses today, and I am pleased beyond words. All is as expected. Thank you, Oscar, for GREAT customer service and for your patience, the lens tint suggestions you made, and for assuring that everything was perfect before I came to pickup my glasses. Great job!