Awesome experience! Full week of travel. On my way home, through Houston to Austin. My 10:00 pm flight was cancelled. I easily booked a car online. My cellphone was almost dead and I did not have a car charger. I spoke with the ladies at the front desk. They had car chargers, but recommended that I find a car with a USB port. Then they went out of their way to call the garage and ask them to help me find a car with a USB charge port. When I went to the garage, he was waiting with a cold bottle of water! Fantastic! He walked with me and looked to find the right car. He checked the car for me and made sure everything was in good order. As I was leaving, the exit lady asked where I was headed. She recommended the best route home. Welcomed experience after all the flight issues!
I BOOKED MY 4DAY RENTAL RESERVATION BY PHONE. I WAS SURPRISED THAT MY RENTAL WAS A LITTLE CHEAPER WHEN I ARRIVED AT THE LOCATION. THE YOUNG MAN AT THE COUNTER "JOHN" GREETED ME WITH A SMILE, AND WAS FRIENDLY. THE NEXT MORNING,I REALIZED I DIDN'T KNOW HOW TO READ THE MILEAGE GAGE. SO I RETURN BACK TO THE LOCATION. WHERE GREETED BY "JOHN" AGAIN HE PATIENTLY SHOWED ME HOW TO READ& RESET. AND OFFERED ME EXTRA MILES FOR THE INCONVENIENCE. SOMETHING ABOUT IT BEING LOCK. ALTHOUGH I DIDN'T NEED IT,I THOUGHT THAT WAS A NICE JESTER. ENDING, I WANT TO SAY I HAVE TAKEN A LONG BREAK FROM ENTERPRISE. AND STARTED USING ALAMO. NOW, I'M HAPPY TO SAY I LOOK FORWARD TO RETURNING TO ENTERPRISE. GOOD CUSTOMER SERVICE,PRICES, AND LOCATION. KEEP UP THE GOOD WORK JOHN & STAFF AT BEAR CREEK.
I had a horrible experience with the new assistant manager(a girl named Jordan). Her customer service ethic is unacceptable. I've been renting cars at the shadowbriar location for years & due to the service I received from this individual, I was willing to expire the relationship I'd built with this location. Fortunately I was contacted by the branch manager after filing a complaint online. Cedric James was very professional and took ownership for the actions of his employee. He was very apologetic and willing to go above & beyond to keep me as a valued customer. He lives up to his title as a branch manager and brings value to his company's name.