Simply: Fuller's Guitar is the place to go if you're looking for a guitar. Being a patron of the Guitar Centers of the world, I'm all too familiar with the disconnected "buy something or don't, I don't care" attitude a lot of their sales reps have, so the buying experience at Fuller's is a huge contrast. The folks around the shop are just there to help (as cliche as that sounds) ... They know that you're not going to walk in, pick a guitar off the wall and pay for it before you compare it to other brands/models, and they encourage you to make some noise so you get the full experience. The first time I walked in, I was taken aback by everyone stopping by to ask if I had any questions (thinking it was just a passive-aggressive way of asking me if I was going to buy already), but when I actually started asking questions, it clicked that they just wanted to share what they knew. I'm a fairly regular visitor to the shop now, and when I'm not buying something new (three guitars from them and counting), I'm having them tinker with a guitar I already have. A pick up on my Les Paul was acting up, and they took it to replace a pot only to find that it just needed to be cleaned out ... so they didn't charge me. When you're looking around for your next guitar, I definitely recommend you check out their website or stop by the shop before you pull the trigger.
I recently was looking for a new amp and actually had my heart set on one from Guitar Center when I stumbled into the Texas Music Emp. The people there were great and showed me an amp that would perfectly meet my needs and to top it off their prices are the best I have seen, so I bought it. But this is not the end of the story. Upon purchasing the amp and several other items I brought it home plugged it in and the amp was, in my opinion, excessively noisy. After having a rough last few days I was not too happy and with an attitude took everything back to the store. To my surprise, they bent over backwards to find a way to fix the situation; more so than any other music store I have ever heard of. The end result is that they sent for a new amp and it works great! If you are in the market for music equipment this is the place to go; I know I would not go anywhere else!!!
I ordered a compound from Selleck Chemicals. I put water in the vial to dissolve it and after hours of vortexing/shaking, there were still a lot of crystals at the bottom of the tube. Not knowing what to do, I called their technical support and was told that I should have used DMSO as the solvent as they suggested on the datasheet. When I asked her if there is any chance I can reuse the undissolved crystals in the vial, she told me not to do so. Instead, she offered me a replacement for free, although it was my mistake to use the wrong solvent.Very satisfied with their service and will definitely order from them again.