I needed a new top for my Mustang Convertible. I did a lot of research online and didn't originally select Cy-Fair Upholstery & Glass because there were only two reviews and they weren't positive. After I made my list, I started by calling the Ford dealer so I could get a quote to know what was a reasonable request. When I talked to them, he told me that they send all of their convertibles to Cy-Fair Upholstery & Glass. That told me that they must be doing something right, so I called them. I was really surprised that they gave me a quote over the phone. I expected the line that they couldn't tell me the quote until they saw my car. I thought I would be driving all over town getting quotes but based off of what he was able to tell me about the model of my car over the phone without looking it up, I trusted that they knew what they were talking about. He was able to give me quotes for vinyl top 3 year warranty, vinyl top 5 year warranty and cloth top with 3 and 5 year warranty. A bonus.... the price was less than I expected after doing Internet research. I waited three weeks to write this review. My car did not leak in the rain. The tightness eased up over a few days as they said it would and the top closes without effort. I took my car in one morning and picked it up the afternoon of the next business day. I am a happy customer and already have a friend who has been keeping an eye on my car these past three weeks. He will be taking his car there soon.
Stitches excels in customer service and a first class job. I first contacted stitches by phone a few months ago regarding fitment of a handicapped vehicle for my daughter. In my experience many people promise things by phone that in reality fall very short. Our past attempts at fitments for Lauren’s needs had left her with poor fitment and uncomfortable. Nothing could be farther from the truth regarding our time with Joel at Stitches. The level of personal attention we received from this company far exceeded any expectations we had. The staff worked together on various aspects of the project as a team. They paid attention to what Lauren needed in a way that showed they genuinely cared about her comfort and safety. They further went on to make the modifications blend as seamlessly as possible with the interior. Lauren understands her condition, but thinks and feels just like most other young girls do. She didn’t want her GMC to call attention to the fact that she has special needs. To say they pulled this off is a huge understatement. Everyone that has seen it flows with compliments. The level of professionalism and personal service we received has certainly made us customers for life. If you are in need of upholstery work you would be hard pressed to find a more qualified and caring staff than those of Stitches. Scott Bliss Houston, TX
I wrote a review back on 02/25/2013 for this company under the name peppi78. I had to go through great lengths and measures to rewrite a review for this company because, unfortunately, you are only able to write one review per company in a lifetime and on top of that citysearch has it to where you are unable to change your opinion. I spent an hour making phone calls to citysearch. Anyway, Joel, the manager was able to take care of me the right way when I returned to get something repaired, in which, he did a SUPERB job! I WOULD definitely return to his place of business again and I WOULD recommend it. I am a VERY happy customer and the leather job is BEAUTIFUL. I apologize for my attitude from the other review. I wish I could change it. This only helps me to either never write another review OR to not write a review too fast. Customer service is where it is for you, Joel. Yes, I look forward to replacing my convertible top and I will like to come to you for it! My husband says "you are the guy"! I'll keep my opinions to myself via mind, next time...THANK YOU, AGAIN, JOEL!!!!!!! I apologize about the last review from me, peppi78. I do not feel a bit a lick of what I stated.