Awesome experience! Full week of travel. On my way home, through Houston to Austin. My 10:00 pm flight was cancelled. I easily booked a car online. My cellphone was almost dead and I did not have a car charger. I spoke with the ladies at the front desk. They had car chargers, but recommended that I find a car with a USB port. Then they went out of their way to call the garage and ask them to help me find a car with a USB charge port. When I went to the garage, he was waiting with a cold bottle of water! Fantastic! He walked with me and looked to find the right car. He checked the car for me and made sure everything was in good order. As I was leaving, the exit lady asked where I was headed. She recommended the best route home. Welcomed experience after all the flight issues!
17330 Palmetto Pnes George Bush Intercontinental AirportHouston, TX 77032
Extremely disappointed. Didn't get the car we reserved (which happens), was told the substitution was in the same category, got a KIA Sorento inste…
I BOOKED MY 4DAY RENTAL RESERVATION BY PHONE. I WAS SURPRISED THAT MY RENTAL WAS A LITTLE CHEAPER WHEN I ARRIVED AT THE LOCATION. THE YOUNG MAN AT THE COUNTER "JOHN" GREETED ME WITH A SMILE, AND WAS FRIENDLY. THE NEXT MORNING,I REALIZED I DIDN'T KNOW HOW TO READ THE MILEAGE GAGE. SO I RETURN BACK TO THE LOCATION. WHERE GREETED BY "JOHN" AGAIN HE PATIENTLY SHOWED ME HOW TO READ& RESET. AND OFFERED ME EXTRA MILES FOR THE INCONVENIENCE. SOMETHING ABOUT IT BEING LOCK. ALTHOUGH I DIDN'T NEED IT,I THOUGHT THAT WAS A NICE JESTER. ENDING, I WANT TO SAY I HAVE TAKEN A LONG BREAK FROM ENTERPRISE. AND STARTED USING ALAMO. NOW, I'M HAPPY TO SAY I LOOK FORWARD TO RETURNING TO ENTERPRISE. GOOD CUSTOMER SERVICE,PRICES, AND LOCATION. KEEP UP THE GOOD WORK JOHN & STAFF AT BEAR CREEK.
Alamo had the best price for all size vehicles under the Costco membership. They provided Great customer service. Quick and simple at the desk where we completed the paper work and signed the rental agreement. We were grateful to be handed a bottle of cold water as we approached the pick up area and were shown to the cars to choose for our size vehicle. Return was also simple and quick with a very helpful shuttle driver/service to get us to the terminal. I would certainly recommend Alamo and will definitely use them for future rentals.