My Mom has been here for over a year and with the exception of one LPN, we could not be more satisfied. I went directly to administrator with the issue. The problem was taken care of immediately. I have been around numerous times when nurses and cnas were dealing with Mom and they did not know I was there. She has always been treated with kindness and respect. They do more that what is adequate. They know Mom personally and can tell when something is "just not right". Several helped made arrangements to get Mom to a Chinese buffet for her birthday, oh they also made sure she had her lipstick. CNAs and nurses have called or come to the hospital to check on her! I highly recommend Lake Hamilton Health and Rehab!