This was the 3rd vehicle that I have purchased from Merchants and like the other times before it, it was a very enjoyable experience. I had the privilege of working with Bob Donati, who took the time and listened to all my concerns and helped guide me towards possible alternatives for me to explore. After test driving three cars, I decided to buy a 2011 VW Jetta. Not only am I completely satisfied with the car itself, but Bob was able to fulfill all the requirements that I had on my checklist while remaining under budget. Everyone at the entire dealership was nothing but professional, friendly, and extremely accommodating. I would highly recommend working with Bob Donati and the Merchants Auto team when buying your next car! From the immense selection of vehicles, depth of knowledge of the sales force, and the genuineness of all its employees, I am a customer for life!
I went into this place after the sudden death of my old car, needing one desperately in the next 24 hours so I could commute to work. Peter Phaneuf was my sales rep and not only was he very nice and helpfull over the phone, but he did everything possible to make sure I got a car I could afford that had everything I needed. He answered every one of my silly questions (this was my first time financing a car) and was very personable, kind, as well as funny. I'm pretty sure if I had needed driving lessons to get the car off the lot, he would have provided them. I'm extremely happy with the service and the car, which I'm sure will last a very long time. And when this one does go, I'm definitely going back to Merchants auto.
I had the fortune of working with Ryan Spada when I recently purchased my 2013 Equinox. Ryan spent a considerable amount of time with me on my first visit showing me all the vehicles in my interest category. He did not waste my time showing me anything that was outside of my expectations. After the initial night I went home to weigh the options on the 3 vehicles I narrowed it down to. He did not try and persuade me into either one he let me make up my own mind. Which I found awesome for him to do. After making up my mind and returning to purchase Ryan went above and beyond all ceilings to get me the best rate and the best terms for me personally. Fantastic salesmen to work with.