08/27/2009Provided by Citysearch -
Dr. Pang is not only a patient's doctor, his center reflects his genuine care for people.
Ive been to plain no presonality centers/clinics as well as over the top hotel lobby type of facilities. The Kalihi center is just a regular looking facility. However, since my first visit, second, third and fourth, one thing has not changed- what really matters is the care provided by the team in Kalihi. The friendly personnel when you check in; the nurses and technicians all the way to when you see Dr. Pang. And when you leave you don't just exit. The staff walk you to the door chatting to ensure you have all the information you need, either for prescription, next visit, parking ticket, etc.. They even ask if you drove, took the bus, cab or is someone picking you up. It shows they really care.
Today i ran out of my prescription. I called the Kalhi center and make my request. Confirmation was quick. The staff immediately said she will call in. She called me back in 3 minutes to tell me she had already called in the prescription through Longs, Ala Moana, and gave the name of the person she spoke to. This is important because with other doctors, you show up at the pharmacy and they tell you there is no order received. Often times i can't reach my doctor because it's after hours.
This whole process reflects Dr. Pang's leadership and style of offering care and treatment. It's always busy there. But the communication amongst the staff and patients makes the wait much less than other places.