I have been viewing their properties for the past 3 months as I've been searching for a job. Each viewing has went well, and the staff member showing the property was always professional.
When it came to apply for a room, I went to their office, which was in the same building the room I was applying for was. I was a day earlier than the initial showing and asked if I could apply early, since I had already seen a number of rooms in that building before and the pictures looked exactly like the ones before. If not, I was happy enough just to drop off the completed app, since the initial showing the following day was going to be hard for me to make.
I stepped in, waited a while to even be acknowledged (ok, so fine, they're busy, no problem). When someone did notice me, I was greeted with a brash 'what do you need?' After explaining my situation to a very impatient looking man, he responded with something along the lines of ""it's not ready, we put the date on the postings for a reason"". A polite, ""sorry, however..."" would have sufficed just fine.
Every time I've interacted with the staff inside the office, the majority of which I was ready to apply and hand over money, they were extremely irritable and came across as if I (a potential customer of all things) were wasting their time.
It turns out, I'm renting from another company, with a much better room (in a building where oishi also has rooms), for a much lower rate.