National Car Rental
- General Info:
- Get last minute deals on car rental rates for business and vacation travel at Honolulu Airport with National Car Rental - Bypass the Counter at the airport with the Emerald Club.
I am a long time National member. I travel 30 weeks a year, I only rent from National. This was a different experience. I am an Executive Elite and was offered a Nissan Rogue. I eventually settled for a Chevy w/3rd row seating. We had 5 adults and luggage. I ended up having to bring that back due to a leaky tire and was only offered a Dodge suv/crossover, not a full size car and not a luxury. I was not happy.
My sign in was handled in an efficient and very pleasant manner. During the week I had trouble with a slow leak of air from my left rear tire. I returned to the rental office, and the staff member was pleasant, and exchanged my car with no questions asked, allowing me to have a worry free vacation.
The price and service was good. I would have liked to keep the car and extra day for the same price as the first few days or even a little more, but I would have had to pay quadruple the price at $190 a day when I only needed the car because I needed to take a later flight than expected. I ended up needing to return the car and renting from someplace else for $35 a day for a better car. It was an unnecessary inconvenience.
The people were excellent to deal with and the facility is right at the airport, which is rare these days for car rentals. And we love the Emerald Isle, which in this case allowed us to get a mid size SUV for the same price as a mid size car. That made it awesome, because our luggage would have never fit into a mid size car. The car was clean and comfortable too.
All I can say is National has provided me awesome service...true professionals that make their customers feel like they are their only customer. Outstanding technology...fantastic online web site and a mobile app that is actually useful and personalized to the user. Bottle of water...fantastic touch of class...love it. National deserves 5 stars in my books. Keep doing a bang up job!