This place has the worst "exchange" policy. First of all, they don't have a return policy...no returns whatsoever. Their exchanges can only be done M-F during business hours even though they are located in the heart of tourist Waikiki. Most tourist area shops adhere to a lenient exchange/return policy simply because it is a tourist town and most tourists don't have a m-f 9-4 schedule. Their customer service is non-existent, and they are not helpful. I regret buying from this place. Now I'm stuck with a worthless camera.
Stay far away from their cheap products and shop elsewhere.