So far I've only been to this clinic to pick up prescription meds for my dog and the service has been great. Since this is a walk-in clinic you may have to wait but the staff is friendly and efficient. Compared to my regular vet, Kalihi pet clinic's prices are cheaper for Interceptor & Advantage. It's well worth the wait if there happens to be a line, plus they have plenty of seating available.
Dr. Lau and his staff are wonderful. It's different than most because it's a ""walk-in"" clinic with no appointments (except surgeries). I found the staff very accomodating and sympathetic. I recently took my precious dog there for cremation and they couldn't have been kinder. I have three dogs and they all go there and are never nervous about seeing the Dr. He spends as much time as needed and is personable and knowledgeable.
I've been going to this vet for a year now and have never had one problem. I have taken my 3 dogs and a litter of pups. They have the most affordable prices on all their services and have always been super friendly. They have no problem giving me price quotes on the phone or just advice if I need any. I highly recommend them!
Under NO circumstances should you bring a non-conventional pet to this clinic. We called ahead to find out whether they would be able to treat our sick rat, and both the receptionist and the vet insisted they were knowledgeable enough to treat him. This was obviously a lie, as the vet refused to perform some very basic procedures (saying only he ""couldn't recommend"" them, and not providing an explanation -- probably because the honest explanation would have been ""Because I don't know what I'm doing."") and prescribed an antibiotic that was completely inappropriate for treating our pet. Sadly, by the time we took our pet to a vet that actually knew what she was doing, it was too late. Had the staff here actually been honest and had the decency to refer us elsewhere or at least admit that they were unable to help us, our beloved pet might still be alive. I don't know how well they treat more conventional pets here, but based on their dishonesty alone, I would not recommend this vet to anyone.