They are only out to take your money! Ordered 2 sofas. 1 was a special order to get a better fabric. Was told it would be about 3 months wait. Fern, salesperson called 3 1/2 months later to tell me that it was built by factory but didn't make the container to deliver & it would be on next container. Next month, they couldn't fill a container so would not deliver that month. Next month same story and she convinced me not to have it delivered separately but to have it delivered safely in a container. She said "since we didn't have a full container last month we should have a container this month." 7 months later, week of Christmas they call to deliver sofa. They would not even consider giving me any type of compensation for the delay until I spoke to the Asst. store mgr. I got a whopping $60 off of $6000 purchase. Fern never called to appologize or even thank me for business.