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Enterprise Rent-A-Car

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Business Details

59

years

in Business

Pick Enterprise. We'll Pick You Up.®
Social Links:
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Hours:

Regular Hours

General Info:
With the largest fleet in North America and a great selection of vehicles, Enterprise has it all. Enjoy fast and easy car rental with Enterprise Rent-A-Car at our branch in Honolulu, HI. Just one of the 7,200 branches in over 30 countries helping with your car rental needs.
Services/Products:
* Economy to Premium cars * Luxury cars
Brands:
Auto Rental, Car Rental, Luxury Car Rental, Rent a Car, Rental Cars, Van Rental
Payment method:
amex, discover, master card, visa, diners club
Location:
Honolulu Airport
Neighborhood:
Hickham
Categories:
Car Rental, Van Rental & Leasing, Truck Rental, Automobile Leasing

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Reviews

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11/11/2016

Overall
Selection
Service

I have always been pleased by the staff and vehicles when using Enterprise. This location reflects my previous experiences. The only drawback may be the off airport location of Enterprise locations. One has to plan for a bit more time when picking up and dropping of your rental.

11/09/2016

Overall
Selection
Service

Reservation through DELTA airline, no problems. At Honolulu only had to wait 5 minutes between shuttle, just missed one walking out of terminal. Very personable and helpful driver, "ED". Office is located off airport along H1, not great but confusing coming back for drop-off. Although tons of cars there was not offered an upgrade and lot attendant started at the smallest (and cheapest looking) of our category selection. The car selected was very new, only 3000 miles, fairly clean and worked for us.

11/01/2016

Overall
Selection
Service

This location has weak managers who hide behind a written policy rather than make thoughtful management decisions to help support customers. As long as there are no glitches, they are adequate, working as smiling, happy robots. However, if any problem occurs, youre on your own, and they tell you this with a smile on their faces.

I was extremely disappointed in this office as they left my girlfriend to fend for herself and find her way home on her own very late at night in the rain rather than let her drive my rental when my flight to meet her in Honolulu was canceled due to weather.

The problem seems to be due to the management at this office who would rather regurgitate corporate fine print than actually use their brains and act with customer service in mind.

The on-line customer service number is also not to be trusted as they actually lied and told me they added my girlfriends name and phone number to my reservation so she could pick up my rental but turned out they never did.

I don't trust this company, especially the Honolulu office as they seem more interested in not making waves and following written instructions than in dealing with real people and real-life situations.

10/13/2016

Overall
Selection
Service

Unbelievable service by Tommy. He was knowledgeable, professional but still treated us like family! Much mahalos!

10/07/2016

Overall
Selection
Service

Service was very smooth at pickup as well as at return. We were in a rear-ender on our last day (we got hit by another driver) and the folks at Enterprise were very helpful with advising what we needed to bring in since we hadn't bought their insurance. Returning the car went very smoothly as well.

10/01/2016

Overall
Selection
Service

We arrived at a very busy time of the day and the employees were very helpful and friendly. The guy in the lot upgraded our jeep at no cost and we were on our way. A very great experience and the prices were very affordable.

09/28/2016

Overall
Service

Car was clean and ready on arrival, customer service was great. Checkout was fast and efficient and prices were great!

09/24/2016

Overall
Selection
Service

Best service anywhere from a car rental company! The staff was friendly, helpful and accommodating.

12/10/2015

Overall

I've been renting from Enterprise at the Honolulu airport for years. Although staff has changed, I've always found them to be very friendly, knowledgable and extremely professional.

10/29/2015

Overall

Fast in and out. The Nissan Versa is really a rotten car, but it's fine on a business trip when you really just need reliable transport.

Send to Phone
Enterprise Rent-A-Car

3255 Aolele StHonoluluHI 96819

(808) 836-2213

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