Ed Sonoda Plumbing Inc

The resident manager of our Honolulu condo recommended Sonoda Plumbing. But the previous review nearly kept me away because it was vicious and personal. After my positive experience today, I felt compelled to register on this website just to correct the negative image left by the earlier review. I decided that everybody deserves a first chance. And I am glad I went with Sonoda Plumbing. Owner Ed faxed me a written estimate. Plumbers Gino and Randy showed up right on time for the replacement of water heaters in two of our units. They are mature, courteous, professional. I learned that the plumber named Kyle in an earlier negative review was released due to a lack of manners and other problems. But these guys, Gino and Randy, are top notch and fast, no shortcuts or cutting corners, and they cleaned up after themselves. I deal with plumbers a lot and I know first rate plumbers when I see 'em. I would not hesitate a nanosecond to use Sonoda Plumbing for all of my plumbing issues again. These guys deserve 5 stars!

If you call for what they charge they tell you its $75/hr. one hour minimum. Then when you get the bill they charge you for two plumbers @ $78/hr. I had a job done by them thinking it would take only an hour's charge. In fact it only took 20 minutes to complete the job. They charged me for two plumbers (which they look like teenagers) so the labor charges were $117 not the $75 I thought it would be. They also tried to nickel and dime me charging for more parts then they used.

When you question Ed Sonoda he denies quoting that price. Very deceiving and manipulative guy. Terrible personality for a business person. Won't even listen to what you have to say. Would make any customer angry. Do not use this plumber unless you want to get ripped off! I hope the BBB puts this guy out of business!